Humberto Sotelo
Bloomingdale
Summary
Always going forward and trying to do my best at my priorities
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
10.2024 - 01.2025
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
FOH Trainer
Chipotle Grill
11.2023 - 10.2024
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
Education
Glenbard North High School
Carol Stream, IL05.2026
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
10.2024 - 01.2025
FOH Trainer
Chipotle Grill
11.2023 - 10.2024
Glenbard North High School