Humberto A Alvarado
McDonough,GA
Summary
Dynamic professional with a proven track record at MBUSA, enhancing customer satisfaction and company reputation through exceptional service and support. Skilled in basic data entry and customer relations, adept at resolving complex issues, leading to significant business growth. Demonstrates critical thinking and a goal-oriented mindset, ensuring tailored solutions for diverse client portfolios.
Overview
6
6
years of professional experience
Work History
Premier Vehicle Representative
MBUSA
06.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Inventory Manager
McDonough Nissan
08.2022 - 05.2023
- Created and updated regular inventory reports and records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Monitored inventory levels to confirm compliance with company policy.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Logistics Team Member
Porsche Experience Center
11.2021 - 08.2022
- Deliver vehicles on and off staging area
- Coordinate with workshop and logistics lead when vehicles are offsite
- Conduct weekly vehicle reports and condition by logging and recording
- Collaborate with PCNA for specific handling for special vehicles
- Vehicle refueling in safe and efficient matter
- Manage over 100 vehicles on and off PEC track
Inventory Manager
McDonough Nissan
01.2021 - 10.2021
- Created and updated regular inventory reports and records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Monitored inventory levels to confirm compliance with company policy.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Sales Associate
McDonough Nissan
08.2020 - 01.2021
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate vehicles based on their needs.
ClickList Associate
Kroger
09.2018 - 08.2020
- Conducted regular inventory audits, preventing stock discrepancies and ensuring accurate product availability.
- Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
- Supported ongoing departmental growth by actively participating in strategy meetings focused on enhancing operational efficiency.
- Coordinated closely with management in analyzing data related to online orders for continuous improvement efforts.
Education
Certificate - Data Analytics
Coursera
Mountain View, CA05-2023
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
Griffin, GA12-2020
High School Diploma -
Henry County High School
McDonough, GA05-2017
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry
- Technical troubleshooting
- Performance improvement
- Business growth and retention
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Premier Vehicle Representative
MBUSA
06.2023 - Current
Inventory Manager
McDonough Nissan
08.2022 - 05.2023
Logistics Team Member
Porsche Experience Center
11.2021 - 08.2022
Inventory Manager
McDonough Nissan
01.2021 - 10.2021
Sales Associate
McDonough Nissan
08.2020 - 01.2021
ClickList Associate
Kroger
09.2018 - 08.2020
Certificate - Data Analytics
Coursera
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
High School Diploma -
Henry County High School
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