Shubhra Ghosh
NAPERVILLE,IL
Summary
Dedicated Premier Service Representative with a strong focus on customer satisfaction, conflict resolution, and team development. Proven ability to enhance service delivery through effective inter-departmental collaboration and active listening.
Overview
28
28
years of professional experience
Work History
Premier Service Representative
Ty Inc.
Westmont, IL
08.1997 - 01.2026
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Processed orders and managed inventory using advanced tracking systems.
- Collaborated with cross-functional teams to enhance service delivery standards.
- Trained new staff on best practices for customer interactions and system usage.
- Led initiatives to enhance product knowledge among team members, boosting sales support.
- Implemented feedback mechanisms for continuous improvement of service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Bachelor of Arts - English Language And Literature
Daulatram University
New Delhi, India06-1976
Skills
- Customer support
- Customer relations
- Database maintenance
- Complaint handling
- Customer relationship management
- Payment acceptance
- Team development
- Customer service
- Computer proficiency
- Call center operations
- Problem resolution
- Order fulfillment
- Product knowledge
- Professional telephone demeanor
- Client relations
- Order processing
- Staff training
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Premier Service Representative
Ty Inc.
08.1997 - 01.2026
Bachelor of Arts - English Language And Literature
Daulatram University