Wendy Quartarero
Amarillo,Tx
Summary
Results-driven Operations and Customer Service professional with over 10 years of experience in fast-paced corporate environments. Skilled in documentation management, performance tracking, and cross-departmental coordination. Strong organizational and communication skills support project efficiency and ensure compliance in high-volume interactions.
Overview
13
13
years of professional experience
Work History
Premier Service Representative
AT&T
Amarillo, Tx
01.2021 - Current
- Manage high-volume customer interactions while maintaining accurate documentation and case records
- Track service requests, escalations, and resolutions to ensure timely completion and compliance with company standards
- Coordinate with multiple departments to resolve complex service issues and ensure customer satisfaction.
- Maintained detailed documentation and records to support operational reporting and track performance outcomes
- Follow strict compliance and quality standards within a highly regulated corporate environment
- Supervised daily operations and supported team members in meeting performance goals
- Coordinated schedules, tracked performance metrics, and assisted with reporting for management review
- Trained and onboarded new employees to ensure adherence to company policies and facilitate smooth integration
Solutions Manager/Operations Manager
Verizon Wireless
Amarillo, Tx
10.2012 - 12.2020
- Resolved technical and operational issues to enhance workflow efficiency and minimize disruptions.
- Managed supply ordering and optimized inventory levels to support seamless store operations.
- Oversaw merchandising plans and in-store displays to boost customer engagement and sales.
- Developed and implemented marketing strategies that increased revenue.
- Provided technical support and guidance to staff to enhance productivity.
- Conducted regular inventory counts and reconciled discrepancies promptly.
- Performed opening and closing procedures, ensuring compliance with company policies.
- Assisted with audit compliance and ensured accurate documentation to meet regulatory standards.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT03-2026
Foundations of Cybersecurity -
Google
Skills
- Customer relationship management
- Customer service
- Cross-functional collaboration
- Workflow management
- Risk and incident management
- Data management
- Problem solving
- Effective communication
Timeline
Premier Service Representative
AT&T
01.2021 - Current
Solutions Manager/Operations Manager
Verizon Wireless
10.2012 - 12.2020
Bachelor of Science - Cyber Security
Western Governors University
Foundations of Cybersecurity -
Google