Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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JeNae Dunn

JeNae Dunn

Hackettstown ,NJ

Summary

Dedicated leader with proven multitasking abilities with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Committed to building

positive rapports, inspire trust and guide teams toward achievement of organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Marketing Specialist

Soupergirl
Atlanta, GA
08.2022 - 05.2023
  • Generated leads for sales teams through strategic product demonstrations and presentations.
  • Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
  • Streamlined event setup processes, reducing preparation time while maintaining high standards of presentation quality.
  • Increased brand awareness by executing creative and engaging field marketing events.
  • Expanded market reach by identifying and targeting new potential customers in various regions.

BONDING AGENT

Anytime Bail Bonding
Macon, GA
04.2019 - 09.2020
  • Assisted in interviewing and conducting orientation sessions and administered on-the-job training for new hires
  • Coached new hires to improve skills involving customer service, computer software, data entry and other task related to position
  • Complete schedules, manage calendars, and arrange appointments
  • Type, format, proofread, and process correspondence and other documents, such as business and government forms

Premier Service Representative

Horace Mann
Springfield , Indiana
05.2021 - 02.2022
  • Handle escalations, applying customer service skills to resolve complex cases and help frustrated customers.
  • Helped with support queues during peak call, chat and email hours.
  • Confer with customers by telephone or email to provide information about products or services, enter policy changes, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits and payments, or arrange for billing.

CUSTOMER SERVICE REPRESENTATIVE II

GetInsured
Atlanta, Georgia
09.2020 - 05.2021
  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
  • Provided support and additional training to new customer service representatives going through training class
  • Trained new hires on equipment set up and company provided customer service script.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

CUSTOMER SERVICE REPRESENTATIVE

Geico
Macon, GA
10.2017 - 12.2018
  • Used computer telephony integration (CTI) and VOIP for call handling
  • Answered 55+ inbound calls per day to address customer inquiries, resolve issues and provide information on claim related details
  • Achieved merit award for completing training with an 100% average, relating to excellence in quality, calls per day, and proficiency in calls
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Bachelor of Arts (B.A - Communication Studies

Southern New Hampshire University
Hooksett, NH
12.2022

Skills

  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Customer Account Management
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Cultural Awareness and Sensitivity
  • Exceptional customer service
  • Creative problem solving
  • Administrative support
  • Organizational skills
  • Team Bonding
  • Office management
  • Clear oral/written communication
  • Office administration

Certification

  • CNP - Certified Notary Public (Commission expires February 5, 2024)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Field Marketing Specialist

Soupergirl
08.2022 - 05.2023

Premier Service Representative

Horace Mann
05.2021 - 02.2022

CUSTOMER SERVICE REPRESENTATIVE II

GetInsured
09.2020 - 05.2021

BONDING AGENT

Anytime Bail Bonding
04.2019 - 09.2020

CUSTOMER SERVICE REPRESENTATIVE

Geico
10.2017 - 12.2018

Bachelor of Arts (B.A - Communication Studies

Southern New Hampshire University

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JeNae Dunn