HUN SANG (JOHN) LEE
Glendale,CA
Summary
A motivated manager with a record in developing and executing successful retail strategies. Highly adaptable and motivated, excelling in dynamic environments and committed to collaborating with diverse teams to achieve business goals. Passionate about tackling challenges and fostering team growth and innovation
Overview
10
10
years of professional experience
Work History
E-Commerce Manager
Trend I USA
03.2015 - Current
- Oversaw inventory control, ensuring stock levels aligned with demand forecasts to avoid stockouts or overstocking
- Coordinated shipping logistics via USPS, UPS, FedEx, Ontrac, and Amazon Logistics, ensuring accurate and timely processing and shipment
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Managed and optimized product listings on Amazon Seller Central
- Handled customer service inquiries, resolving issues related to shipping, returns, and product quality, maintaining high customer satisfaction rating
- Implemented promotions and discounts through Amazon Seller Central to boost visibility and drive sales
- Analyzed sales data and market trends to inform pricing strategies and identify new business opportunities
- Worked closely with warehouse teams to ensure accurate packaging of orders for FBA and direct customer shipments
- Managed the inbound shipment process to Amazon fulfillment centers, ensuring compliance with FBA requirements for acceptance and efficient storage
- Processed returns for FBA inventory and customer orders, ensuring adherence to Amazon's policies
- Optimized FBA storage and fulfillment costs by reviewing performance metrics and adjusting inventory placement
- Maintained compliance with Amazon's policies, ensuring shipments and product listings met all standards
Skills
- Inventory & Order Management
- Shipping & Logistics
- Leadership & Team Management
- Problem-Solving & Issue Resolution
- Adaptability & Flexibility
- Team-Oriented
- Effective Communication
- Customer Relations & Retention
Timeline
E-Commerce Manager
Trend I USA
03.2015 - Current
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