Hun Sang (John) Lee
Glendale,CA
Summary
Highly motivated and detail-oriented e-commerce professional with extensive experience managing product listings, fulfilling orders, and optimizing supply chain processes on Amazon. Proficient in Amazon Seller Central, FBA logistics, and direct shipping to customers through the Amazon platform. Skilled in inventory management, customer service, and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
E-Commerce Manager
Trend I USA / H2H Trading
03.2016 - Current
- Managed and optimized product listings on Amazon Seller Central.
- Oversaw inventory control, ensuring stock levels aligned with demand forecasts to avoid stockouts or overstocking.
- Coordinated shipping logistics via USPS, UPS, FedEx, Ontrac, and Amazon Logistics, ensuring accurate and timely processing and shipment.
- Handled customer service inquiries, resolving issues related to shipping, returns, and product quality, maintaining high customer satisfaction rating.
- Implemented promotions and discounts through Amazon Seller Central to boost visibility and drive sales.
- Analyzed sales data and market trends to inform pricing strategies and identify new business opportunities.
- Worked closely with warehouse teams to ensure accurate packaging of orders for FBA and direct customer shipments.
- Managed the inbound shipment process to Amazon fulfillment centers, ensuring compliance with FBA requirements for acceptance and efficient storage.
- Processed returns for FBA inventory and customer orders, ensuring adherence to Amazon's policies.
- Optimized FBA storage and fulfillment costs by reviewing performance metrics and adjusting inventory placement.
- Maintained compliance with Amazon's policies, ensuring shipments and product listings met all standards.
Restaurant Manager
Poke Bar (Sunset) & Fat Tomato (San Pedro)
01.2011 - 02.2016
- Successfully managed customer interactions and staff in fast-paced restaurant settings.
- Oversaw day-to-day operations, staff training, and conflict resolution.
- Ensured smooth service delivery and positive customer experiences, maintaining high service standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Skills
- Amazon Seller Central Management
- Fulfillment by Amazon (FBA)
- Inventory & Order Management
- Shipping & Logistics
- Problem-Solving & Issue Resolution
- Leadership & Team Management
Timeline
E-Commerce Manager
Trend I USA / H2H Trading
03.2016 - Current
Restaurant Manager
Poke Bar (Sunset) & Fat Tomato (San Pedro)
01.2011 - 02.2016
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