Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Hung Nguyen

Lawton

Summary

Remote Support Specialist with 5 years of experience in optimizing tech operations and enhancing service quality through teamwork and innovative solutions. Adept at troubleshooting complex issues, implementing proactive monitoring systems, and developing targeted training materials to reduce recurring problems. Skilled in relationship-building, effective communication, and data visualization, with a strong focus on improving system reliability, and fostering an engaging learning environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

REMOTE SUPPORT

Lawton Public Schools
Lawton
09.2024 - Current
  • Provide remote support, ensuring smooth operations and resolving tech issues promptly.
  • Document solutions to enhance future support and optimize workflow efficiency.
  • Assist colleagues using remote tools, improving response times and service quality.
  • Implemented advanced remote desktop solutions, enhancing staff productivity and minimizing downtime through efficient troubleshooting of complex technical issues.
  • Streamlined support processes by creating comprehensive documentation, significantly reducing resolution times and improving overall IT service quality.
  • Pioneered proactive monitoring system, identifying and resolving potential network issues before they impact operations, ensuring continuous administrative workflow.
  • Meticulously tracked and analyzed support ticket trends, developing targeted training materials that led to a substantial decrease in recurring issues.
  • Analyzed support ticket trends, creating targeted training materials that led to a substantial decrease in recurring technical problems.

COMPUTER TECHNICIAN

Lawton Public Schools
Lawton
08.2023 - 09.2024
  • Support school tech needs, resolve issues, enhance operations, improve system reliability.
  • Set up and maintain systems, document solutions, enhance workflow, reduce downtime.
  • Troubleshoot hardware/software, ensure smooth operations, optimize tech support.
  • Provide technical support, upgrade systems, document solutions, improve efficiency.
  • Maintain systems, troubleshoot issues, support operations, enhance tech reliability.
  • Streamlined IT support processes, reducing average response time and enhancing overall system reliability for students and staff.
  • Implemented proactive maintenance protocols, minimizing unexpected downtime and ensuring seamless technology integration in classrooms.
  • Partnered with teachers to develop tech-enhanced lesson plans, fostering a more interactive and engaging learning environment.
  • Optimized network infrastructure, leading to improved connectivity and faster data access across the school district.
  • Spearheaded tech-enhanced lesson plans with teachers, fostering interactive learning environments and boosting student engagement across subjects.

MERCHANDISER

Lowes
Lawton
02.2022 - 08.2022
  • Monitored customer flow, optimized schedules for efficient coverage, enhancing service quality.
  • Conducted safety audits, improved equipment usage, ensured compliance with safety standards.
  • Partnered with cross-functional teams to optimize store layouts, improving product accessibility and overall shopping experience.
  • Meticulously maintained product displays, ensuring accuracy in pricing, labeling, and inventory management for seamless operations.

Merchandiser

Academy Sports Outdoors
Lawton
11.2020 - 04.2021
  • Enhanced customer service by ensuring accurate pricing and signage.
  • Improved merchandising integrity, boosting customer satisfaction.
  • Collaborated with team to maintain store presentation standards.
  • Resolved pricing discrepancies, enhancing shopping experience.
  • Contributed to increased sales through effective merchandising.
  • Executed precise merchandising strategies, ensuring accurate pricing and signage across store departments to enhance customer experience and drive sales.
  • Optimized product placement and inventory management, leading to improved store aesthetics and increased customer engagement with merchandise.

Education

Network And System Administration

Great Plains Technology Center
Lawton, OK
05-2023

Skills

  • Remote troubleshooting
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Time management
  • Remote support management
  • Hardware setup
  • System maintenance

Languages

Vietnamese
Native/ Bilingual

Certification

  • Cisco Certified Support Technician

References

References available upon request.

Timeline

REMOTE SUPPORT

Lawton Public Schools
09.2024 - Current

COMPUTER TECHNICIAN

Lawton Public Schools
08.2023 - 09.2024

MERCHANDISER

Lowes
02.2022 - 08.2022

Merchandiser

Academy Sports Outdoors
11.2020 - 04.2021

Network And System Administration

Great Plains Technology Center

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