Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hung Pham

Brooklyn,Newyork

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

Vietnamese restaurant
Manhattan, 10013
02.2020 - Current
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Greeted customers, provided menus and answered questions about menu items.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Resolved customer complaints in a polite manner according to company policy.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Collected tickets and followed proper cash-handling procedures.

Education

BBA -

Lincoln University
Oakland, CA
05-2016

Skills

  • Menu knowledge
  • Food safety
  • Cash handling
  • Dining area maintenance
  • Menu description knowledge
  • Order taking
  • Beverage refills

Languages

Vietnamese
Professional

Timeline

Restaurant Waiter

Vietnamese restaurant
02.2020 - Current

BBA -

Lincoln University
Hung Pham