TRANG NGUYEN
Hollister,CA
Summary
Detail-oriented professional brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers' needs. Expert in writing test cases and scripts.
Overview
6
6
years of professional experience
Work History
Customer Quality Engineer II
Pacific Scientific
Hollister, CA
08.2022 - Current
- Lead cross-functional root cause investigations for internal and customer-reported nonconformances, implementing permanent corrective actions and preventing recurrence in production.
- Led problem solving reports (PSR) that improved first-pass yield to greater than 90%.
- Drove continuous process improvements across manufacturing workflows, enhancing product quality and delivery performance.
- Owned MRB and FRB disposition processes and customer interface, reducing internal nonconformance backlog to ≤15 through process improvements.
- Partnered with operators and manufacturing teams to identify process deviations and implement corrective actions, improving production consistency.
- Standardized manufacturing procedures across two similar product lines, improving process consistency and reducing assembly variation.
- Interface with MDA, DCMA, and customer source inspectors to close SCARs, audit findings, and quality actions.
- Conduct internal audits to ensure compliance with AS9100 quality standards and manufacturing readiness.
Interconnect Application Engineer
Essai, Inc
Fremont, CA
06.2020 - 08.2022
- Led R&D characterization of interconnect solutions, compiling and presenting technical data that informed decisions on new pin technologies.
- Performed lab measurements and correlated results to simulation models to improve product performance and manufacturability.
- Collaborated with design and manufacturing teams to uphold DFM/DFA practices, enhancing product design for manufacturability.
- Managed multiple projects from initial customer engagement to first article inspection, ensuring timely delivery and alignment with customer requirements.
- Conducted failure investigations leading to identification of root cause and implementation of corrective and preventive actions.
Education
Bachelor of Science - Mechanical Engineering
San Francisco State University
Skills
- Root Cause Analysis
- Supplier Quality/SCAR Management
- Yield Improvement
- Process Standardization/Compliance
- Cross-Functional Leadership
- Manufacturing Audits
- Process Improvement
- Failure Analysis
- Production Readiness/Manufacturing consistency
- Nonconformance management
- Process deviation identification
Timeline
Customer Quality Engineer II
Pacific Scientific
08.2022 - Current
Interconnect Application Engineer
Essai, Inc
06.2020 - 08.2022
Bachelor of Science - Mechanical Engineering
San Francisco State University