Hunter Bonds
McKinney
Summary
Motivated IT services and sales specialist focused on providing complete and efficient support to my clients; seeking a challenging position to further my skills and ultimately help my organization succeed.
Overview
9
9
years of professional experience
Work History
Service Desk Incident and Problem Management
FM Global, Contracted Through TEKSystems
01.2023 - 01.2025
- Apart of the Day One team for FM Global and helped build the service desk from the ground up, working remotely to assist colleagues around the world.
- Collaborated with Team Leads and fellow agents to roll with many procedure changes in order to mold the new contract into a successful operation.
- Further developed multitasking skills working up to 3 chats at once while maintaining personal ticket queue. Assisted the desk with working outstanding tickets left in the queue.
- Gained additional experience in troubleshooting hardware and software issues for the Windows environment.
Senior Technician - Technical Support
Dell Technologies
01.2022 - 01.2023
- Provided support for a wide range of clients assisting in both hardware and software solutions remotely.
- Coordinated with multiple different teams in order to solve more complex cases to ensure a resolution was found as efficiently as possible.
- Built multitasking skills in order to maintain dozens of open Incidents at once.
PC Tech 1
City of Garland
01.2021 - 01.2022
- Supported city employees in all IT needs, ranging from software support to hardware diagnostics and replaced devices or computer parts where necessary and in a timely matter.
- Adapted to city specific software and how to troubleshoot a wide range of issues that would not have been present in any other IT environment due to the proprietary nature of the applications.
- Maintained professional rapport and environment whether assisting a user remotely or when deployed into the field.
IT Service Desk Agent
TEKsystems
01.2020 - 01.2021
- Worked closely with the TEKSystems team to quickly adapt to the changing world in order to provide assistance and troubleshooting remotely.
- Expanded my knowledge of computers and networking in the context of a remote environment while keeping call turnaround times efficient.
- Quickly grew within TEKSystems to move up to a tier 1.5 position to provide further assistance with a higher volume of tickets that could not be resolved within the first point of contact.
Consultation and Repair Agent
Best Buy, Geek Squad
01.2019 - 01.2020
- Worked with Geek Squad team at start of Apple repair launch and adapted quickly under busy and new environments.
- Grew my knowledge in repairs and troubleshooting while standing as a consultation agent.
- In charge of being the front line of troubleshooting and quick fixes for client issues with tech.
- Proficient in shipping out as well as receiving shipments for repairs, which includes securely packaging delicate devices and creating shipping labels for the products.
- Shipping/Receiving experience with computers, tablets, TVs, as well as phones. Received many packages of Apple repair parts every day which were then organized to maintain a clean, professional work environment.
Mobility Sales Specialist – Apple Master
Best Buy
01.2018 - 01.2019
- Developed rapport and sales solutions with customers to fit them with the best mobility tech for their needs.
- Worked through numerous technical issues involving mobile phones in the activation process and setup process.
- Managed and coached peers on product knowledge and sales solutions.
Computing Sales Specialist – Apple Master
Best Buy
01.2017 - 01.2018
- Grossed over $900,000 in sales from a part time position focusing on apple sales.
- Developed my peers in product knowledge and sales solutions.
- Given extra training through best buy and apple for product and software knowledge.
Computing Sales Associate
Best Buy
01.2016 - 01.2017
- Over $800,000 in sales from first year within the computer sales department.
- Worked with peers to maintain and surmount previous sales goals.
Education
High School Diploma -
Mckinney Boyd High School
McKinney, TX07-2016
Skills
- 9 years of customer support experience
- Trusted associate working with my clients
- Passionate about building relationships with my peers and clients
- Experienced in shipping and labeling computer repairs as well as computer parts
- Focused on delivering stellar customer experiences
- High energy, creative and impactful
- Motivated to continuous improvement and problem solving
- Adaptable to new environments and learning new software and troubleshooting techniques
Timeline
Service Desk Incident and Problem Management
FM Global, Contracted Through TEKSystems
01.2023 - 01.2025
Senior Technician - Technical Support
Dell Technologies
01.2022 - 01.2023
PC Tech 1
City of Garland
01.2021 - 01.2022
IT Service Desk Agent
TEKsystems
01.2020 - 01.2021
Consultation and Repair Agent
Best Buy, Geek Squad
01.2019 - 01.2020
Mobility Sales Specialist – Apple Master
Best Buy
01.2018 - 01.2019
Computing Sales Specialist – Apple Master
Best Buy
01.2017 - 01.2018
Computing Sales Associate
Best Buy
01.2016 - 01.2017
High School Diploma -
Mckinney Boyd High School
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