Iyana Nichols

Oversaw maintenance request processes and collaborated with vendors to achieve timely resolutions. Developed lease agreements and led comprehensive tenant onboarding initiatives. Monitored properties through regular inspections to detect deficiencies and schedule repairs efficiently. Trained team members on customer service excellence and operational best practices. Managed monthly assessments, rental fees, and deposits to maintain steady revenue inflow. Executed lease applications and screenings, providing timely updates to prospective tenants.

• Deliver in-home, in-school, in-community Mental Health Rehabilitation Services.
• Provide Psychosocial Rehabilitation Services (PSR), services designed to assist the individual with compensating for or eliminating functional deficits and interpersonal or environmental barriers associated with mental illness through skill building and supportive interventions to restore and rehabilitate social and interpersonal skills and daily living skills.
• Provide Community Psychiatric Support and Treatment (CPST); services designed to reduce disability from mental illness, restore functional skills of daily living, build natural supports, and achieve identified person-centered goals or objectives through counseling, clinical psychoeducation, and ongoing monitoring needs as set forth in an individualized treatment plan.
• Assist clients in restoring, rehabilitating, and developing social and interpersonal skills.
• Identify, enhance, and establish support networks, community awareness, coping strategies, and improve functioning in the individual's social environments (home, work, school).
• Help restore, rehabilitate, and support the development of daily living skills.
• Help improve client's self-management of the negative effects of psychiatric or emotional symptoms.
• Assists clients in identifying, effectively responding to or avoiding identified precursors (“triggers”) that lead to functional impairments.
• Continually assess client needs, service availability and appropriateness.

• Insurance Verification: Checking patient insurance benefits and eligibility.
• Authorization Acquisition: Securing necessary authorizations from insurance companies for specific medical services.
• Communication: Interacting with physicians, insurance representatives, and patients regarding coverage and authorization status.
• Documentation: Maintaining accurate records of authorization requests, approvals, and denials.
• Reviewing Medical Necessity: Assessing if a service meets the criteria for medical necessity based on insurance guidelines and clinical information.

• Reviews clinical documentation to extract information and translate it into medical codes using established coding systems like ICD-10 and cpt.Submits claims to insurance companies, follows up on denials, and ensures proper reimbursement for services rendered.
• Reimbursement: Ensures healthcare providers receive proper payment for their services.
• Data Analysis: Provides data for tracking healthcare trends and costs.
• Compliance: Adheres to regulations and standards set by government agencies and insurance companies.

• Overseeing daily operations, including food and beverage service, inventory management, and facility maintenance. Recruiting, hiring, training, scheduling, and supervising all restaurant staff, including front-of-house and back-of-house personnel. Ensuring a positive dining experience for all customers, handling complaints, and maintaining high service standards. Ensuring the restaurant complies with all health and safety regulations, licensing requirements, and company policies.
• 5 years of multi-unit leadership experience
• Proven ability to lead, inspire, and retain high-performing teams
• Strong financial and operational acumen (P&L, labor, inventory, KPI analysis)
• Experience managing in a high-growth or multi-market environment
• Excellent communication, organizational, and problem-solving skills
• Hands-on, energetic leadership style with a passion for hospitality
• Ability to travel regularly to visit restaurant locations
• Comfortable using modern POS, scheduling, and operational tools

• Primary responsibility was to oversee the daily operations of a gas station and convenience store, ensuring customer satisfaction, staff management, and efficient operations. This includes tasks like managing inventory, handling cash transactions, maintaining a clean and safe environment, and ensuring compliance with safety and environmental regulations. Supervising and training staff, scheduling shifts, and potentially handling hiring and disciplinary actions. Monitoring stock levels, ordering merchandise, and managing inventory to prevent shortages or overstocking. Handling cash transactions, managing sales, and potentially monitoring financial performance and meeting sales goals.