Lusmary Cortes
Lowell,MA
Summary
Experienced assistant property management and recruitment professional with a track record of enhancing tenant satisfaction through superior customer service and communication skills. Proficient in Microsoft Excel, managing lease agreements, and ensuring compliance to optimize operational efficiency. Trilingual and recognized for building strong relationships, excelling in tenant relations, lease management, and property maintenance coordination. Committed to delivering exceptional service and improving property performance through effective problem-solving and time management.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager/ recruiter
The Caleb Group
Lowell, MA
01.2025 - Current
- Assisted with tenant inquiries and resolved maintenance requests efficiently.
- Coordinated property inspections to ensure compliance with safety standards.
- Managed lease agreements and maintained accurate tenant records.
- Supported financial reporting by tracking rent collections and expenses.
- Facilitated move-in and move-out processes for residents smoothly.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Kept records of correspondence with residents and tenants.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Checked common areas regularly to keep neat, clean and free of debris.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Recruiter/Business Development Coordinator
American Healthcare Staffing
Lowell, MA
03.2024 - 07.2024
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Account Manager
Paramount Healthcare
Lowell, MA
01.2016 - 08.2023
- Organized regular networking events for passive candidates, establishing a pipeline of qualified talent for future openings.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Reduced overall cost-per-hire by negotiating more favorable contracts with external recruiting agencies.
- Assisted in the development of employer branding materials, showcasing company culture and values to attract top candidates.
- Coordinated and attended job fairs to expand company presence and attract qualified candidates for open positions.
- Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Developed customized account plans for clients to help them achieve their business goals.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Assisted in the development of departmental budgets by providing insights on staffing needs based on historical scheduling data analysis.
- Ensured compliance with labor laws and regulations regarding employee breaks, overtime, and shift length management.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Coordinated training sessions for new hires, ensuring seamless integration into the team's scheduling processes.
Scheduling Coordinator
Focus Home Health
Lowell, MA
12.2019 - 07.2020
Personal Care Assistant
Stavros Center For Independent Living
Lowell, MA
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Education
High school or equivalent -
Capital High School
Lowell, MA07.2004
Skills
- Home Health
- Human Resource
- Home Care
- Microsoft Office
- Excel
- Trilingual
- Stafferlink
- Meal Preparation
- Interviewing
- Employee Orientation
- Recruiting
- Human Resources Management
- Administrative Experience
- Personal Assistant Experience
- Office Experience
- Customer Service
- Marketing
- Front Desk
- Management
- Sales
- Microsoft Excel
- Microsoft Word
- Account Management
- Event Planning
- Performance Management
- Cold Calling
- Bilingual
- Office Management
- Payroll
- Change Management
- Time Management
- Communication Skills
- Human Resources
- Cooking
- Research and Reporting
- Budgeting and Finance
- Activity Planning
- Crisis Management
- Client Relationship Management
- Academic Support
- Interpersonal Relationships
- Role Modeling
- Family Relationship Development
Languages
Spanish, Full Professional
Assessments
- Sales skills, Proficient, 11/01/20
- Management & leadership skills: Planning & execution, Proficient, 02/01/22
Timeline
Assistant Property Manager/ recruiter
The Caleb Group
01.2025 - Current
Recruiter/Business Development Coordinator
American Healthcare Staffing
03.2024 - 07.2024
Scheduling Coordinator
Focus Home Health
12.2019 - 07.2020
Account Manager
Paramount Healthcare
01.2016 - 08.2023
Personal Care Assistant
Stavros Center For Independent Living
High school or equivalent -
Capital High School