Lula Griggs
Mobile,AL
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Meticulous Claims Investigator effective at collecting and analyzing data used to devise fair and cost-effective settlements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster Team Lead 72hr. $500 Pr Day
Cross Country adjuster
Pageland, SC
06.2022 - 06.2024
- Coordinated efforts between adjusters, contractors, attorneys, appraisers, and investigators, as needed.
- Facilitated meetings between claimants and representatives from insurance companies.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Conducted on-site visits to inspect damaged properties for accuracy in determining scope of work needed.
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Provided detailed estimates of repair costs for damaged properties.
- Developed strategies for resolving complex claims efficiently and cost-effectively.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Ensured compliance with all applicable laws and regulations governing the insurance industry.
- Maintained accurate records of all investigations into property damage claims.
- Advised clients on best practices for preventing future losses due to property damage.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Gathered and documented evidence to support court proceedings.
- Input claim information and payments into company database.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Property Desk Adjuster 40hr Week $400 Pr Hr.
Mid America
Mobile, AL
10.2020 - 04.2021
- Ensured compliance with all applicable laws and regulations governing the insurance industry.
- Assessed the value of damaged property based on current market conditions.
- Provided expert testimony in court proceedings related to disputed insurance policies or settlements.
- Provided detailed estimates of repair costs for damaged properties.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Met deadlines for submitting reports detailing investigation results in a timely manner.
- Collaborated with other departments within the organization to ensure compliance with all applicable laws and regulations.
- Maintained accurate records of all investigations into property damage claims.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
Property Desk Adjuster 40hr Week $36hr
Crawford & Company
Mobile, AL
12.2019 - 12.2020
- Coordinate claims from the beginning to closing
- Experience in Coordination department and the Contents department
- Provide a break down of insured policy and procedures.
- Examine the FNOL on every policy
- Explain the policy and procedures to insured such as Deductable and policy limits and setting reserve
- Documenting file notes in NextGen and provide estimate in Xactimate.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Developed strategies for resolving complex claims efficiently and cost-effectively.
- Reviewed documents related to construction projects such as building permits and blueprints.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Analyzed financial data associated with property damage claims such as repair costs or replacement values.
- Provided detailed estimates of repair costs for damaged properties.
Property Desk Adjuster 76hr Week $23pr Hr.
Pilot Catastrophe
Mobile, AL
10.2018 - 12.2019
- Ensured that all payments made were valid according to state law.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Coordinated efforts between adjusters, contractors, attorneys, appraisers, and investigators, as needed.
- Researched applicable laws and regulations related to property damage claims.
- Collaborated with other departments within the organization to ensure compliance with all applicable laws and regulations.
- Assessed the value of damaged property based on current market conditions.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Ensured compliance with all applicable laws and regulations governing the insurance industry.
- Worked with clients to ensure timely completion of paperwork and claim processing.
LPN Field Nurse 36 Hr. Per Week $26 Pr Hr.
BrightStar Care
Spanish Fort, AL
02.2017 - 02.2019
- Advised patients on dietary requirements and lifestyle changes to improve their overall health status.
- Educated families about home healthcare techniques that can be used to manage a variety of illnesses or injuries.
- Provided direct patient care including wound management, medication administration, IV therapy, assessments, and treatments.
- Participated in interdisciplinary team meetings to discuss cases and develop individualized plans of care for each patient.
- Maintained accurate documentation of patient records using electronic medical record systems.
- Instructed patients on health maintenance, disease prevention, medications and treatment regimens.
- Coordinated referrals between primary care providers and specialists when needed.
- Collaborate with patient physician.
- Monitored vital signs such as temperature, pulse rate, blood pressure, respiration rate, oxygen saturation levels.
Nurse Care Manager 40hr Weekly $250 Per Patient
Humana At Home
Kentucky
06.2014 - 07.2017
- Maintained accurate documentation of patient information in accordance with HIPAA regulations.
- Identified potential barriers that may impact a patient's ability to comply with prescribed medical regimens.
- Organized interdisciplinary meetings to discuss individual cases and devise appropriate interventions for complex patients.
- Developed strategies for engaging hard-to-reach populations in preventive health initiatives.
- Maintained accurate documentation of patient data including progress notes, treatment plans, medication management.
- Provided education to patients on self-management of chronic conditions.
- Implemented evidence based protocols into daily practice in order to promote best practices among nursing staff.
- Educated families on disease processes and treatments options available to their loved ones.
Staff Nurse Clinical Specialist 36hr. $23 Hr.
Addis Health Care
Mobile, Mobile
04.2009 - 07.2017
- Providing ADL to critical care patients
- Maintained accurate records of customer interactions and transactions.
- Facilitated communication between departments to ensure smooth workflow.
- Assisted with the development and implementation of staff policies and procedures.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Maintained detailed records of all customer interactions.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Ensured that employees followed established safety protocols at all times.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Communicated effectively with customers regarding their inquiries or complaints.
LPN Triage Nurse 40hr Weekly $21hr.
Mobile Infirmary
Mobile, AL
09.2016 - 02.2017
- Provide Patient assessments over the phone and triaged the complicated cases out to the nurse on call
- Provided chart auditing on the LPN;s nursing notes
- Answered phones by matrixes directed and dispatch out to the corrected party
- Set up appointments for equipment delivery and pick up.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Maintained accurate medical records of each patient's health condition.
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
- Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
- Evaluated effectiveness of interventions implemented based on patient responses or feedback from family members.
- Observed, charted, and reported developments in patient health conditions for nursing supervisor.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
LPN/School Nurse 40hr Per Week $115 Per Day
Mobile county school system
Mobile, AL
04.1998 - 09.2015
- Providing nursing care and riding with students requiring special health procedures
- Recording health data in the cumulative health record and keeping them current
- Administering first aid to the students and staff (as needed) according to approved policy.
- Educated staff on proper infection control procedures and protocols.
- Coordinated referrals to outside healthcare providers as necessary.
- Participated in IEP meetings to discuss student healthcare needs.
- Counseled students on healthy lifestyle choices including nutrition and physical activity.
- Actively participated in professional development activities related to nursing practice.
- Demonstrated strong leadership skills while managing multiple tasks simultaneously.
- Maintained accurate medical records in accordance with HIPAA regulations.
- Reviewed student files for accuracy prior to the start of each school year.
- Managed medication administration and maintained related documentation.
- Supervised a team of certified nursing assistants at the school clinic.
- Performed first aid and CPR when needed and documented incidents accordingly.
- Monitored immunization records and ensured compliance with state regulations.
- Attended faculty meetings to provide updates on student health issues.
LPN Hospice Nurse 40hrs Week $28 Per Patient
Alacare home health and Hospice
Mobile, AL
04.2014 - 06.2015
- Proving home health and hospice skill within the patient home.Providing SN to the terminally Ill.LPN/Home Health Nurse
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Maintained accurate medical records of each patient's health condition.
- Provided emotional support during difficult times such as end-of-life decisions or family disputes over treatment options.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
- Provided direct physical and emotional support to patients and their families.
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Conducted daily rounds visiting assigned patients ensuring they are comfortable and have all necessary supplies available.
- Monitored patient progress during treatments or procedures, reporting any abnormalities to the healthcare team immediately.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
Nursing Supervisor 36hr $24 Per Hour
Maxim Healthcare
Pensacola, FL
02.2004 - 10.2009
- Performed nursing skills on a vent and tracheotomy pediatric and adult patient
- Implemented evidence-based practice initiatives into daily operations.
- Conducted performance reviews of nursing staff members to identify areas for improvement.
- Monitored patient progress to ensure compliance with established standards of care.
- Ensured that all nursing personnel are familiar with hospital policies and regulations.
- Participated in interdisciplinary team meetings to discuss treatment plans for patients.
- Coordinated scheduling of staff to meet departmental needs.
- Resolved conflicts among medical staff in a professional manner.
- Maintained accurate records of employee attendance and leave requests according to company policy guidelines.
- Provided staff education and training on new equipment, techniques, and processes.
Education
BBA - Business law,Manigerial Accounting,Computer Science,Economic Accounting.Global business,Quanatative Analysis.
Faulkner University
Mobile, AL03-2013
Associate of Science - Nursing
Bishop State Community College
Mobile, AL05-2002
High School Diploma -
F. Vigor High School
Mobile, AL05.1986
Some College (No Degree) -
University of Mobile
Mobile, ALSkills
- LPN
- Home Health
- Staff Nurse
- Product Demos
- Microsoft Office
- Sales Experience
- Customer Service
- EMR Systems
- Excel
- Filing
- Inventory
- Management
- Marketing
- Time Management
- Sales
- Team Building
- Microsoft Outlook
- Computer Science
- Triage
- Laboratory Experience
- Critical Care Experience
- Data entry
- Crisis intervention
- Hospice Care
- Medication Administration
- Negotiation abilities
- Report Preparation
- Property Damage Assessment
- Policy Interpretation
- Adherence to Deadlines
- Xactimate Expertise
- Estimating Software Proficiency
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Property Inspection
- Team Collaboration
- Case Presentation
- Critical Thinking
- Claims Evaluation
- Settlement Negotiations
- Liability Determination
- File and Record Management
- Coverage Assessment
- Claim Form Analysis
- Active Listening
- Policy writing
- Organizational Skills
- Emergency Response
- Teamwork and Collaboration
- Team Leadership
- Certified Claims Professional
- Coverage Determination
- MS Office
- Computer Skills
- Risk Management
- Workers' compensation claims
- Goal Setting
- Multitasking
- Task Prioritization
- Payment Processing
- Professional Demeanor
- Adaptability and Flexibility
- Case reporting
- Coaching and Mentoring
- Regulatory Compliance
- Problem-solving aptitude
- Excellent Communication
- Staff Management
- Policy analysis
- Records Review
Assessments
- Basic Computer Skills: PC, Completed, 05/01/19
- Electronic Medical Records: Best Practices, Completed, 09/01/19
- Advanced attention to detail, Completed, 06/01/21
- Electronic health records: Best practices, Familiar, 10/01/20
Personal Information
Willing To Relocate: Anywhere
Certification
License Practical Nurse
Hedis Nurse Certification
Medicaid Avocate Certification
Independent Desk Adjuster License
State Farm Schematic Certifications
Disaster Risk Reduction Advisor (DRR)
- solicitation number ( 720BHA23R00046)
- Solicitation Number and GS level equivalent(s). 13/14
"US CITIZENS"
- "No work authorization required"
- "No sponsorship required"
- "Authorized to work for any US employer"
Timeline
Property Desk Adjuster Team Lead 72hr. $500 Pr Day
Cross Country adjuster
06.2022 - 06.2024
Property Desk Adjuster 40hr Week $400 Pr Hr.
Mid America
10.2020 - 04.2021
Property Desk Adjuster 40hr Week $36hr
Crawford & Company
12.2019 - 12.2020
Property Desk Adjuster 76hr Week $23pr Hr.
Pilot Catastrophe
10.2018 - 12.2019
LPN Field Nurse 36 Hr. Per Week $26 Pr Hr.
BrightStar Care
02.2017 - 02.2019
LPN Triage Nurse 40hr Weekly $21hr.
Mobile Infirmary
09.2016 - 02.2017
Nurse Care Manager 40hr Weekly $250 Per Patient
Humana At Home
06.2014 - 07.2017
LPN Hospice Nurse 40hrs Week $28 Per Patient
Alacare home health and Hospice
04.2014 - 06.2015
Staff Nurse Clinical Specialist 36hr. $23 Hr.
Addis Health Care
04.2009 - 07.2017
Nursing Supervisor 36hr $24 Per Hour
Maxim Healthcare
02.2004 - 10.2009
LPN/School Nurse 40hr Per Week $115 Per Day
Mobile county school system
04.1998 - 09.2015
BBA - Business law,Manigerial Accounting,Computer Science,Economic Accounting.Global business,Quanatative Analysis.
Faulkner University
Associate of Science - Nursing
Bishop State Community College
High School Diploma -
F. Vigor High School
Some College (No Degree) -
University of Mobile