Till Chumbley
Red Oak
Summary
Experienced Property Adjuster recognized for exceptional productivity and efficiency in claims processing. Specialized in claim investigation, damage assessment, and negotiation. Strong critical thinking and decision-making skills enhance operational effectiveness and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead Property Desk Adjuster
Pacesetter
Dallas
01.2025 - 06.2025
- Led a team of 10 adjusters, ensuring accurate estimate reviews, coverage letters, and timely claim processing for Citizens.
- Managed severity claims, including personal articles, power outages, supplements, and additional living expenses.
- Utilized the Claim Center to streamline workflows and improve team productivity; reallocated resources to manage workload surges.
- Reviewed DTPs, AOBs, and LORs for third-party claims, and clearly explained DP-3, HO-3, and MHO-3 policies to insureds.
Auto Desk Adjuster
CRU
Dallas
11.2023 - 01.2025
- Handled total loss and repair auto claims at TD Insurance, including liability evaluations, policy analysis, and coverage verification.
- Negotiated settlements, coordinated rentals, inspections, and salvage, while maintaining clear communication with claimants and attorneys.
- Reduced claim costs through proactive risk strategies, and delivered high-quality customer service throughout the claims process.
Supervising Desk Adjuster
Allcat
Dallas
09.2024 - 12.2024
- Reviewed property and commercial claims at Florida Peninsula for compliance, accuracy, and payment eligibility; documented files, and prepared estimates from photos and invoices.
- Collaborated with adjusters, contractors, and vendors to validate damage assessments, and negotiate settlements.
- Guided policyholders through the claims process with empathy, while using claims software to track and calculate settlements accurately.
Property Desk Adjuster
Pacesetter
Dallas
05.2023 - 10.2023
- Promoted from Senior Property Claims Adjuster to Litigation Adjuster, handling complex property claims and litigation from Hurricane Ian, Ida, and Nicole.
- Evaluated liability, negotiated settlements, and managed arbitration, mediation, and appraisal award payments.
- Conducted investigations, depositions, and coverage assessments, while maintaining strong communication with attorneys and claimants.
Team Lead Property Desk Adjuster
Pacesetter
Dallas
10.2022 - 01.2023
- Managed a team of 10 adjusters, overseeing estimate reviews, coverage letters, and the timely processing of severity claims and supplements for Citizens.
- Utilized the Claim Center to boost workflow efficiency and reallocated resources during high-volume periods.
- Reviewed DTPs, AOBs, and LORs for third-party claims, ensuring accurate payments, and policy compliance.
- Provided clear explanations of DP-3, HO-3, and MHO-3 policies to insureds to support informed decision-making.
Complex Property Adjuster
Pacesetter
Dallas
10.2021 - 08.2022
- Processed daily water severity claims for American Family across multiple states, including personal articles and power outages.
- Managed claims involving contents, fair rental value, and additional living expenses.
- Reviewed DTPs, AOBs, and LORs from third parties while ensuring accurate payment processing.
- Negotiated contractor and insured payments based on field adjusters' assessments and invoices for repairs.
Property Adjuster
Best IRS
Dallas
07.2021 - 09.2021
- Processed severity claims for Progressive, including personal articles and power outages.
- Managed claims involving contents, loss of rent, and additional living expenses.
- Reviewed DTPs, AOBs, and LORs for third parties and processed payments efficiently.
- Negotiated payments with contractors and insured individuals based on adjusters' assessments and invoices.
Property Desk Adjuster
Genpact
Dallas
12.2018 - 05.2021
- Managed property claims end-to-end, ensuring accurate assessments, regulatory compliance, and timely settlements.
- Communicated clearly with policyholders, and negotiated resolutions with lienholders.
- Utilized Symbility and Guidewire to document claims and monitor progress; flagged potential fraud for further review.
- Consistently delivered high customer satisfaction through responsive service and effective issue resolution.
Large Loss Property Adjuster
Best IRS
Dallas
09.2018 - 11.2018
- Evaluated large loss claims to determine repair vs. Replacement for damaged items.
- Handled severity claims for State Farm, including fire, smoke, crime losses, disappearances, and renters' contents.
- Enhanced data tracking and reporting through Word, Excel, and PowerPoint tools.
- Resolved internal and external complaints, promoting collaboration, and effective communication.
Field Claims Auto Adjuster
USAA
Colorado Springs
04.2018 - 08.2018
- Inspected vehicles at military bases, homes, salvage yards, and body shops to assess damage.
- Created repair estimates using CCC1, and explained findings and procedures to customers.
- Determined cost-effective claim resolutions by comparing repair costs to salvage values.
- Negotiated total loss settlements with insureds, claimants, and lienholders.
Education
Bachelor of Science -
University of Houston
Houston, TXLeadership & Development
USAA
Skills
Claims processing and policy evaluation
- Risk assessment and legal compliance
- Team leadership and conflict resolution
- Negotiation and damage assessment
Certification
Texas 2269277, California 4261728, Hawaii 18697202, New York IA-1767429, Florida W480262, Georgia 3193070, Mississippi 10540185, South Carolina 18697202, Louisiana 777597, Alaska 30002314069, Michigan 18697202, Oklahoma 3000264289, Rhode Island 3000268859, South Carolina 18697202, West Virginia 18697202, Oregon 18697202, Maine
Certifications
- Xactimate Level 2
Timeline
Team Lead Property Desk Adjuster
Pacesetter
01.2025 - 06.2025
Supervising Desk Adjuster
Allcat
09.2024 - 12.2024
Auto Desk Adjuster
CRU
11.2023 - 01.2025
Property Desk Adjuster
Pacesetter
05.2023 - 10.2023
Team Lead Property Desk Adjuster
Pacesetter
10.2022 - 01.2023
Complex Property Adjuster
Pacesetter
10.2021 - 08.2022
Property Adjuster
Best IRS
07.2021 - 09.2021
Property Desk Adjuster
Genpact
12.2018 - 05.2021
Large Loss Property Adjuster
Best IRS
09.2018 - 11.2018
Field Claims Auto Adjuster
USAA
04.2018 - 08.2018
Bachelor of Science -
University of Houston
Leadership & Development
USAA
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