Hunter Burns
Austin,TX
Summary
Dynamic and adaptable professional with extensive experience in enhancing customer satisfaction, resolving conflicts, and implementing effective problem-solving strategies. Proven ability to thrive in diverse environments while quickly adjusting to new roles and challenges. Committed to delivering exceptional service and fostering positive relationships, ensuring a seamless experience for clients and colleagues. A proactive approach to continuous improvement drives success in any position.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Leasing Associate
Churchill Forge
05.2025 - Current
- Facilitated lease agreements, ensuring compliance with company policies and regulations.
- Developed strong relationships with tenants to enhance tenant retention and satisfaction.
- Conducted property tours, showcasing amenities and features to prospective renters.
- Managed tenant inquiries and resolutions, improving communication efficiency.
Police Cadet
Austin Police Department
2024 - 05.2025
- Conducted community outreach programs to foster positive relationships between police and local residents.
- Assisted in traffic control and crowd management during public events, ensuring safety and order.
- Participated in training sessions on law enforcement protocols and emergency response procedures.
- Collaborated with senior officers to develop strategies for crime prevention initiatives.
- Filed records and provided recordkeeping duties.
Front Desk Associate
Springhill Suites By Marriott
01.2022 - 05.2023
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Associate
Fairfield Inn And Suites Marriott
11.2020 - 01.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
La Quinta Inn And Suites
03.2020 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Managed, transferred and created reservations and guest folios
Administrative Assistant
Z&R Property Management
01.2015 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Participated in property walks for single-multi family violation monitoring and writeups.
Education
Bachelor of Arts - Political Science
Texas State University
San Marcos, TX12.2024
High School Diploma -
Rampart High School
Colorado Springs08.2017
Skills
- Hospitality Service
- Financial Handling
- Communication
- Security Corroboration
- Guest Satisfaction
- Team Player
- Conflict Resolution
- Basic IT and Technical Skills
Accomplishments
Certified in Princeton Standard Communication Linguistics and Linguistic Capabilities, including capability to scribe, grammatically correct, and deliver above average reading / writing comprehension.
Certification
- Licensed TABC Food and Beverage Handlers - Texas Exp. 2026
Additional Information
Born and raised in Colorado Springs, CO. Moving back from Austin, TX in January of 2026.
Timeline
Leasing Associate
Churchill Forge
05.2025 - Current
Front Desk Associate
Springhill Suites By Marriott
01.2022 - 05.2023
Front Desk Associate
Fairfield Inn And Suites Marriott
11.2020 - 01.2022
Front Desk Receptionist
La Quinta Inn And Suites
03.2020 - 10.2020
Administrative Assistant
Z&R Property Management
01.2015 - 07.2019
High School Diploma -
Rampart High School
Police Cadet
Austin Police Department
2024 - 05.2025
Bachelor of Arts - Political Science
Texas State University