Margeni Trochez
Houston,TX
Summary
- Experienced Bilingual Patient Access Representative with over 10 years of experience in patient scheduling, insurance verification, and front-office management. Skilled at handling high-volume environments with a focus on customer service, empathy, and problem-solving. Proficient in EMR systems (Epic, Cerner, eClinicalWorks) and insurance verification for Medicaid, Medicare, and private insurance. Known for delivering exceptional patient experiences, coordinating seamless referrals, and leading efficient clinic operations.
- Leasing professional prepared to contribute to dynamic property management teams. Proven track record in managing lease agreements and tenant communications. Reliable team player who adapts to changing needs and consistently achieves results. Proficient in property management software and tenant relations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Leasing Associate
AOG LIVING
Houston, TX
04.2025 - Current
- Generated Leads and converted prospect tours and follow up communication.
- Coordinated property showings, effectively showcasing amenities to prospective tenants.
- Processed lease application, background screening, renewals and move ins, compliance with company policies.
- Developed marketing strategies to attract potential renters and increase occupancy rates.
- Enhanced tenant satisfaction by promptly addressing concerns and providing timely solutions.
- Utilized advanced software tools to track leasing activity, allowing for data-driven decision making and strategic planning (RESMAN).
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
Back Office Nurse
Cypress Obgyn
Houston, TX
02.2022 - 06.2022
- Supervised front and back office staff, overseeing scheduling, daily operations, and staff performance to ensure smooth clinic workflows.
- Resolved patient concerns in a timely and effective manner, ensuring that all issues were addressed while maintaining a positive clinic environment.
- Managed patient check-ins/check-outs, triage, and appointment scheduling for all providers, ensuring that patient appointments were aligned with doctor availability.
- Verified insurance eligibility for Medicaid, Medicare, and private insurance by calling insurance providers directly and using secure login portals.
- Trained and supervised a team of 10+ front and back office staff, ensuring excellent customer service and adherence to clinic protocols.
- Utilized EMR systems (Epic, Cerner, eClinicalWorks) to document patient interactions, manage appointments, and ensure HIPAA compliance.
Senior Patient Service Representative
UT Physicians Womens Center
Houston, TX
07.2018 - 06.2021
- Actively listened to patient needs and addressed concerns with empathy, ensuring that all issues were resolved in a timely and professional manner.
- Verified insurance eligibility for patients, ensuring that coverage information was accurate for scheduling and treatment approvals.
- Coordinated referrals for specialists, ensuring seamless communication with insurance providers and patient access.
- Provided bilingual support to Spanish-speaking patients, clearly explaining insurance details and appointment scheduling to ensure full understanding.
- Managed appointments for multiple providers, ensuring proper scheduling and coordination across different medical departments.
- Assisted patients with complex questions, providing patient advocacy and support throughout their healthcare experience.
Administrative Assistant Front and Back Office
Cypress Obgyn
Houston, TX
05.2009 - 07.2017
- Trained and managed team of 8+ employees according clinic rules and regulation, including coordination of employees schedule and job duties assignment.
- Demonstrated Strong organizational skills in a fast pace facility. Patient check in/out and answering multiline phone system with 100+ calls.
- Verified medical insurance i.e Medicaid, Medicare and Private insurance.
- Responsible for prescription approval utilizing EMR Clinical system.
- Provided premium care and customer service. Assisted intake of Triage patients for in-house procedures. i.e (permanent sterilization, CRYO, LLETZ, annual checks, removal of bartholin glands)
- Tested patients as a part of diagnosis under the supervision of a physician, administered pregnancy and gynecology exams.
- Coordinated with various medical vendors to request equipment for physician and maintained inventory for medical supplies according to HIPPA laws.
Education
High School Diploma - High School GED
Reagan High School
Houston, TX05.2001
Skills
- Vital signs monitoring
- Bilingual (Spanish/English)
- Insurance Verification (Medicaid, Medicare, Private Insurance)
- EMR Systems (Epic, Cerner, eClinicalWorks)
- Patient Scheduling & Coordination
- Medical Records Management
- Problem-Solving & Conflict Resolution
- Staff Supervision & Training
- Medical Terminology
- Multi-line Phone Systems
- Customer service expertise
- Strong negotiation skills
- Fair housing regulations
- Lease administration
- CRM software proficiency
- Goal-oriented mindset
- Customer service
Certification
- HIPAA Compliance Training
- CPR Certification
- Customer Service Training
- Insurance Verification Training
Languages
Spanish Native or Bilingual
English Native or Bilingual
Timeline
Leasing Associate
AOG LIVING
04.2025 - Current
Back Office Nurse
Cypress Obgyn
02.2022 - 06.2022
Senior Patient Service Representative
UT Physicians Womens Center
07.2018 - 06.2021
Administrative Assistant Front and Back Office
Cypress Obgyn
05.2009 - 07.2017
High School Diploma - High School GED
Reagan High School