Hunter Chaney
Salem,OH
Summary
Results-driven and detail oriented Customer Care Advocate with expertise in conflict resolution and customer service satisfaction while exceeding goals and building strong relationships.
Highly motivated and dedicated to producing quality results, enhancing professional growth, and fostering a creative and positive work environment.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate
Penney Op Co.
07.2022 - Current
- Responsible for answering a high volume and variation of incoming calls through Genesys involving complex customer or store issues, communicating via email, and opening and researching cases
- Communicating with customers, associates, and store management to ensure timely and accurate resolution and satisfaction to customer or associate concerns/inquiries
- Providing excellent customer service in a multiskill environment that includes verbal and written communication
- Utilizing multiple Microsoft applications such as Outlook, Excel, PowerPoint, and Word simultaneously
- Perform other job duties as assigned and by company needs
House Manager
Kaleidoscope Project Inc.
06.2019 - 07.2022
- Responsible for assisting pediatric and adult individuals with developmental disabilities.
- Overseeing day to day tasks such as managing house schedules, arranging transportation, meal plans, and enforcing healthy spending habits/budgeting
- Responsible for event planning and coordinating with local communities for outings and trips
- Managed monthly home and client inventory and submitted maintenance requests as needed
Front of House Associate
City Barbeque Co.
05.2017 - 06.2019
- Responsible for socializing with customers, handling complaints, collecting and analyzing customer feedback, processing orders, and tracking customer metrics
- Excelling at assisting a high amount of customers each shift, maintaining accurate reporting of product availability, upselling our products, and exceeding sales goals while creating loyal clientele
Education
High School Diploma -
Ohio Connections Academy, Inc
Dayton, OH06.2019
Skills
- Customer Service
- Data Entry
- Case Work
- Work Independently
- Reliability
- Critical Thinking
- Problem Solving
- Adaptability
- Organizational
- Creativity
- Detail Oriented
Awards
- 11/01/17, recognized at City Barbeque Co. for my dedication, flexibility, and exceeding goals.
- 03/01/20, recognized at Kaleidoscope Project Inc. for my reliability, critical thinking skills, and leadership qualities.
- 04/02/23, recognized at Penney Op Co. for exceeding expectations in all metrics.
- 03/31/24, recognized at Penney Op Co. for exceeding expectations in all metrics.
Timeline
Customer Care Advocate
Penney Op Co.
07.2022 - Current
House Manager
Kaleidoscope Project Inc.
06.2019 - 07.2022
Front of House Associate
City Barbeque Co.
05.2017 - 06.2019
High School Diploma -
Ohio Connections Academy, Inc