Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hunter Collins

Roanoke,VA

Summary

Accomplished Lead Technician with a robust background in telecommunications, exemplified by a proven track record at CUI Cable and WCC Cable Inc. Skilled in Fiber Optic installations and adept at leadership, I excel in fast-paced environments, significantly enhancing team efficiency and customer satisfaction. Demonstrates exceptional organizational and communication abilities, alongside a commitment to safety and quality standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Technician

CUI Cable
01.2024 - Current
  • Perform daily duties of a standard technician as well as perform managerial tasks to lighten the load on the manager's daily duties as well as supporting all technicians in the field ranging from; Technical help, Physical help on the job, running spare equipment to technicians, etc.
  • Periodically perform quality inspections on technicians to make sure jobs were adhering to standards.
  • Train new hires/new technicians in need of training for the Roanoke market system. as well as mentoring for experienced technicians learning new skills such as Fiber optic and Home Security.
  • Assist the manger in keeping accurate track of local inventory as well as individual technician inventory.


Cable Technician

WCC Cable Inc
10.2022 - Current
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Installed Coax and Fiber optic lines between outside underground or pole lines and residential and commercial buildings.
  • Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
  • Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.

Reserve Military Sergeant

US Army
07.2019 - Current
  • Must often accurately and quickly convey information from my superiors down to all of my soldiers with clear instructions to complete the mission.
  • Able to work with a wide variety of individuals from all walks of life in multiple different scenarios.
  • Gained the ability to think quickly on my feet and improvise to complete a given task.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Associate of Science - Computer Science

Virginia Western Community College
Roanoke, VA
08-2020

Skills

  • Testing and repair

  • Customer irritation resolution

  • Excel spreadsheets

  • Organization

  • Computer skills

Certification

  • Catv Broadband Technician
  • Catv Tech Essentials
  • Catv Radio Frequency Basics
  • Catv Broadband Installer
  • Catv Broadband Installation
  • Catv Customer Satisfaction
  • Cox Vendor Privacy and Security Awareness Training
  • Cox CPNI - Protective Customer Information - Residential
  • Cox Business CPNI and PII
  • Cox Consumer Privacy Acts
  • Cox Broadband Fact Label Attestation


Timeline

Lead Technician

CUI Cable
01.2024 - Current

Cable Technician

WCC Cable Inc
10.2022 - Current

Reserve Military Sergeant

US Army
07.2019 - Current

Associate of Science - Computer Science

Virginia Western Community College

Similar Profiles

CREATE PROFILE
Hunter Collins