HUNTER CUSTER
Cohutta,GA
Summary
Accomplished Claims Specialist with over eight years of experience managing complex property and large-loss claims. Recognized for leading by example, mentoring new adjusters, and consistently exceeding performance goals in high-pressure catastrophe environments. Adept at delivering exceptional policyholder service, ensuring regulatory compliance, and driving process efficiency to support team-wide goals.
My focus is on our commitment to providing exceptional service and meeting our customers' needs by leveraging technology and other means to deliver the best possible service.
Overview
15
15
years of professional experience
Work History
Proximity Claims Specialist
State Farm
01.2020 - Current
- Mentored and coached new adjusters, streamlining onboarding and promoting best practices in field inspections and file handling.
- Mentored team members to enhance performance and ensure adherence to best practices.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Routinely provide team manager coverage, support, and queue assistance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Lead large-loss property claims from first notice through settlement.
- Trusted to manage high claim volumes during catastrophe responses while maintaining superior accuracy and customer satisfaction.
- Built trust with policyholders during challenging situations by ensuring clarity and compassion throughout claims process.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Evaluated claims for accuracy and compliance with company policies.
- Coordinated with insurance agents to resolve complex claim issues effectively.
- Maintained current knowledge of regulatory changes to effectively manage claims in accordance with industry standards.
Independent Insurance Adjuster
CNC (State Farm)
01.2018 - 01.2020
- Supported large-scale catastrophe response during Hurricane Harvey and California wildfires, achieving timely claims resolution for affected policyholders.
- Ensured compliance with company standards and state regulations in high-stakes claims handling, mitigating risks associated with claims processing.
- Trained peers on Xactimate best practices and large-loss estimating, enhancing team capability and accuracy in claims assessment.
- Identified training needs and objectives in collaboration with management, supporting team development to improve claims handling effectiveness.
Contracting Assistant
Ingram Company
01.2011 - 01.2015
- Coordinated materials and supported site management, improving clarity in building structures for property damage assessments.
- Resolved project issues promptly, ensuring minimal disruption to timelines and maintaining project flow.
- Assisted with roofing, flooring, and window installation projects, facilitating timely project completion.
Education
B.S. - Management
University of Tennessee at Chattanooga
Skills
Large-Loss Property Claims
- Training & Mentorship
- Team building
- Teamwork and collaboration
- High-Volume Claims Management
- Xactimate
- XactContents
- Xactanalysis
- Strategic Focus
- Claims management
- Loss assessment
- Policy interpretation
- Customer relationship management
- Effective communication
- Written communication
- Communication skills
- Conflict resolution
Volunteer Experience
- WHITFIELD COUNTY RECREATION DEPARTMENT | Volunteer Youth Sports Coach
Mentorship: Lead and mentor youth athletes, fostering teamwork and personal growth. - CROSSPOINTE CHURCH | Director & Founder – Haven Program
Program Leadership: Established and currently direct a specialized special needs ministry.
Strategic Oversight: Provide support and engagement for children and families with diverse abilities, managing program logistics and volunteer coordination.
Timeline
Proximity Claims Specialist
State Farm
01.2020 - Current
Independent Insurance Adjuster
CNC (State Farm)
01.2018 - 01.2020
Contracting Assistant
Ingram Company
01.2011 - 01.2015
B.S. - Management
University of Tennessee at Chattanooga