Hunter Daughenbaugh
Panora,IA
Summary
Experienced professional prepared to excel in customer service, with a solid understanding of safety protocols. Adept at fostering teamwork and adapting to various situations, resulting in seamless operations and exceptional passenger experiences. Proficient in conflict resolution, emergency response, and effective communication, maintaining a calm and approachable demeanor that instills trust and promotes cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Server
The Handlebar
09.2024 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Flight Attendant
Allegiant Airlines
02.2022 - 12.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Bartender
Kenny's Garage
09.2019 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager
Mickeys Irish Pub
05.2016 - 09.2019
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Kitchen Manager
Mickeys Irish Pub
05.2016 - 09.2019
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Bartender, Cocktail Waitress, Server
Riley Drive Entertainment
08.2016 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate Degree in Nursing - Nursing, Culinary
Des Moines Area Community College
Ankeny, IAHigh School Diploma -
Urbandale High School
Urbandale, IA05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Beverage preparation
- Inventory management
- Customer service
- First aid
- Safety and Emergency procedures
- Knowledge of Federal Aviation Laws
Personal Information
Work Permit: Authorized to work in the US for any employer
Possesses an Airmans Card
CPR Certified
Timeline
Server
The Handlebar
09.2024 - Current
Flight Attendant
Allegiant Airlines
02.2022 - 12.2024
Bartender
Kenny's Garage
09.2019 - 04.2024
Bartender, Cocktail Waitress, Server
Riley Drive Entertainment
08.2016 - 11.2017
Bar Manager
Mickeys Irish Pub
05.2016 - 09.2019
Kitchen Manager
Mickeys Irish Pub
05.2016 - 09.2019
Associate Degree in Nursing - Nursing, Culinary
Des Moines Area Community College
High School Diploma -
Urbandale High School