Maddelyn (Maddy) Richey
Panora,IA
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized. Pursues every opportunity to support team members and proactively address issues, as well as delegate out tasks to team members and help train new employees.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Barista
The Cafe
08.2025 - Current
- Operated the espresso machine and other coffee equipment according to safety standards.
- Maintained regular, consistent attendance and punctuality.
- Enhanced customer experience by providing prompt service and personalized recommendations based on preferences.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Private Nanny
Leslie Anderson
06.2025 - 08.2025
- Supervised daily activities and routines, ensuring a safe and supportive environment for children.
- Built positive and nurturing environments to support children's social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Lead Barista
Crafty's Coffee
11.2022 - 08.2025
- Developed seasonal beverage menus, enhancing customer experience and driving sales growth.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with management on promotional events, increasing community engagement, and brand visibility.
- Contributed to the establishment's reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
High School Diploma -
Panorama
Panora, IABachelor of Science - Health And Kinesiology
Iowa State University
Ames, IA05-2029
No Degree - Certified Nursing Assistant Certification
Des Moines Area Community College
Ankeny, IA05-2025
No Degree - CPR/AED Certificaton
American Red Cross
05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Adaptive and creative
- Team leadership
Timeline
Barista
The Cafe
08.2025 - Current
Private Nanny
Leslie Anderson
06.2025 - 08.2025
Lead Barista
Crafty's Coffee
11.2022 - 08.2025
High School Diploma -
Panorama
Bachelor of Science - Health And Kinesiology
Iowa State University
No Degree - Certified Nursing Assistant Certification
Des Moines Area Community College
No Degree - CPR/AED Certificaton
American Red Cross