Hunter Folland
Torrington,CT
Summary
Dependable, eager to learn CNC technician and customer support agent currently working at Stepcraft. Looking to get my foot in the door with a new working experience. Prior classes and degrees include the level 1 workshop instructed by Chris Cotillo Boston Red Sox beat reporter from MassLive.com and a diploma in automotive technology from Oliver Wolcott Technical High School.
Overview
6
6
years of professional experience
Work History
CNC Technician and Customer Support
Stepcraft
Torrington, CT
05.2022 - Current
- Maintained and repaired CNC machinery, including troubleshooting malfunctions.
- Provided expert coaching and training for new team members.
- Controlled machine operations to complete precise, high-quality work.
- Checked completed workpieces against specifications to assess conformance.
- Calibrated CNC machines to ensure accuracy of parts produced.
- Provided customer support through phone, email and chat channels.
- Implemented processes to streamline customer support functions and improve efficiency.
Parts Sales Manager
AutoZone
Torrington, CT
06.2019 - 08.2022
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Ensured compliance with relevant regulations related to automotive parts sales.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Welding Apprentice
Northside Welding
Torrington, CT
10.2021 - 04.2022
- Grind and smooth welds using grinders or other grinding equipment.
- Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Operate forklifts, cranes, hoists and other related material handling equipment in order to move materials into proper positions for welding operations.
Education
High School Diploma -
Oliver Wolcott Technical High School
Torrington, CT06-2019
Some College (No Degree) -
Northwestern Connecticut Community College
Winsted, CTSkills
- Reliability
- Detail-oriented
- Active listening
- Research skills
- Check facts
- Continuous improvement
- Verbal and written communication
Timeline
CNC Technician and Customer Support
Stepcraft
05.2022 - Current
Welding Apprentice
Northside Welding
10.2021 - 04.2022
Parts Sales Manager
AutoZone
06.2019 - 08.2022
High School Diploma -
Oliver Wolcott Technical High School
Some College (No Degree) -
Northwestern Connecticut Community College