HUNTER FREDERICK
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to become an asset to any organization.
Overview
4
4
years of professional experience
Work History
Operations Tech
Delta Timing
10.2023 - Current
- Documented and reported information to management pertaining to daily sales and profitability
- Integrated new technologies to better meet project needs.
- Responsible for maintaining relations with area businesses and vendors
- Provided around the clock customer service to clients and vendors
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
Jeep Wagoneer Service Advisor
North Knox Jeep
06.2023 - 10.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Aston Martin Service Advisor
Aston Martin Charlotte
05.2021 - 06.2023
- Aston Martin, Bentley
- Maserati, Ferrari
- Providing world class concierge services to a diverse portfolio of clients
- Assisting owner, dealer principle, and General
- Manager with administrative tasks relating to the daily operations of Aston Martin Charlotte and four other stores on its campus
- Developing and maintaining client relationship beyond the sales transaction
- Personalizing the Aston Martin sales experience to match my clients needs
- Negotiating and closing deals while maintaining gross profits per transactions
- Transactions valued between $250K -$450K weekly
- Maintaining complete confidentiality of clientele and other sensitive information
- Monthly planning of local events for the community
- Training and support for fellow employees relating to improving the customer experience and sales process
Electrical Engineering Specialist
Tru Homes
01.2021 - 05.2021
- Responsible for developing, installing, andmaintaining electrical solutions for a world classmanufactured homes engineering
- Documented and reported information tomanagement pertaining to design, maintenance,and longevity of solutions
- Provided support to manufacturing teams withimplementing designs of electrical hardwarecompany
Jones Motor Company, Buick, GMC
10.2019 - 01.2021
- Fixed Operations
- Worked closely with certified technicians in the shoparea on the diagnosis the customer's vehicle withany failures and needed repairs
- Worked with warranty companies in getting priorapproval for repairs to customer's vehicles
- Built customer relationships by providing excellentcustomer service, maintaining open lines ofcommunication, prioritizing required services andproviding possible options, and arrangingtransportation services for the vehicle and thecustomer
Education
Vocational Degree - Industrial Electricity
Tennessee College of Applied Technology - Crump
Crump, TN05.2015
High School Diploma -
Hardin County High School
Savannah, TN05.2012
Skills
- Entertainment Coordination
- Group Recreation
- Personnel Supervision
- Activity Coordination
- Daily Schedule Creation
- Inventory Management
- Facilities Management
- Collaboration and Teamwork
- Facility Operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 29% Customer pay gross improvement by completing my job with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Operations Tech
Delta Timing
10.2023 - Current
Jeep Wagoneer Service Advisor
North Knox Jeep
06.2023 - 10.2023
Aston Martin Service Advisor
Aston Martin Charlotte
05.2021 - 06.2023
Electrical Engineering Specialist
Tru Homes
01.2021 - 05.2021
Jones Motor Company, Buick, GMC
10.2019 - 01.2021
Vocational Degree - Industrial Electricity
Tennessee College of Applied Technology - Crump
High School Diploma -
Hardin County High School
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