Kylee Henderson
Chino,CA
Summary
Proven leader with a track record of enhancing team performance at Wingstop through effective task delegation and strong problem-solving skills. Excelled in roles requiring attention to detail and adherence to ISO standards at Balda C. Brewer. Skilled in coaching, mentoring, and fostering a customer-oriented team environment.
Overview
8
8
years of professional experience
Work History
Final Pack
Balda C. Brewer
Ontario, CA
06.2022 - 05.2024
- Ensured quality control by thoroughly inspecting products and packaging before shipment.
- Verifying products with packaged, labeled and boxed accurately per customer specifications in accordance with ISO 9001 and 13485
Shift Manager
Wingstop
Ontario, CA
09.2020 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Corporate Trainer
Cafe Rio
San Dimas, CA
09.2016 - 09.2020
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
Team Member
Cafe Rio
Las Vegas, NV
02.2016 - 09.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Fine And Performing Arts
Citrus College
Glendora, CASkills
- Task Delegation
- Friendly, Positive Attitude
- Decision-Making
- Coaching and Mentoring
Timeline
Final Pack
Balda C. Brewer
06.2022 - 05.2024
Shift Manager
Wingstop
09.2020 - 05.2022
Corporate Trainer
Cafe Rio
09.2016 - 09.2020
Team Member
Cafe Rio
02.2016 - 09.2016
No Degree - Fine And Performing Arts
Citrus College