Hunter Jackson
Chesapeake,VA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
SAIC - Science Applications International
Norfolk, VA
04.2024 - Current
- Guided customers through step-by-step solutions in a clear and concise manner.
- Ensured compliance with company policies related to security standards when providing technical support.
- Provided technical assistance to customers via telephone and email, troubleshooting hardware and software issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Store Accountant
Harris Teeter Inc
Chesapeake, VA
09.2021 - 04.2024
- Supported efficient accounting operations with high-quality administrative support.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Wrote reports, authored papers and organized supporting documentation.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Compiled monthly financial reports and presented to store management.
- Developed processes for efficient recording of sales information into the accounting system.
Express Lane Lead
Harris Teeter Inc
Chesapeake, VA
02.2020 - 09.2021
- Logged assigned vehicle tags in specified software.
- Kept digital logs updated with cars, locations and special customer information.
- Ensured that all lanes were staffed with adequate personnel.
- Assisted in training new employees on proper use of equipment and procedures.
Dairy Clerk
Harris Teeter Inc
Chesapeake, VA
11.2018 - 02.2020
- Ensured that all dairy products were properly labeled and dated according to regulations.
- Maintained records related to sales for store management.
- Verified accuracy of orders received from vendors for quantity and quality assurance.
- Organized back-stock areas for efficient retrieval of items when needed.
Deli Clerk
Harris Teeter Inc
Chesapeake, VA
09.2016 - 11.2018
- Maintained safe food handling practices to prevent germ spread.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bachelor of Science - Cyber Security And Information Security Technology
ECPI University
Virginia Beach, VA01-2024
Skills
- Application support
- ITIL framework
- Operating systems
- Hardware support
- Remote support
- Security awareness
- MS office proficiency
Certification
- Cisco A+
Government Clearances
- Fully Adjudicated Secret
References
References available upon request.
Timeline
IT Service Desk Analyst
SAIC - Science Applications International
04.2024 - Current
Store Accountant
Harris Teeter Inc
09.2021 - 04.2024
Express Lane Lead
Harris Teeter Inc
02.2020 - 09.2021
Dairy Clerk
Harris Teeter Inc
11.2018 - 02.2020
Deli Clerk
Harris Teeter Inc
09.2016 - 11.2018
- Cisco A+
Bachelor of Science - Cyber Security And Information Security Technology
ECPI University
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