Hunter Johnson
Tontitown,United States
Summary
Dynamic retail management professional, skilled in team leadership, inventory control, and customer service. Adept at fostering collaborative environments and driving results through adaptability and reliability. Known for excellent communication and problem-solving skills, ensuring smooth operations and the highest standards. Prepared to make significant impact by aligning store performance and exceeding company expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Services Manager
Sam's Club
08.2025 - Current
- Leads team in delivering exceptional member service and support to enhance satisfaction.
- Maintains clean and organized checkout areas to enhance customer experience.
- Handles customer complaints professionally, resolving issues promptly.
- Supervise daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Collaborates with team members to develop innovative marketing strategies for promoting the Sam's Club MasterCard and membership services.
- Achieve sales goals consistently with effective communication skills, persuasive pitches, and strong membership knowledge.
- Coordinates scheduling for 60+ associates in multiple departments to optimize efficiency and ensure maximum member satisfaction according to very specific hour demands.
Merchandise and Compliance Manager
Sam's Club
11.2024 - 08.2025
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Managed high performing team members, providing ongoing coaching and development opportunities for career advancement.
- Led compliance audits to ensure adherence to regulatory standards and internal policies.
- Developed and implemented training programs for staff on compliance procedures and best practices.
- Mentored team members, fostering a culture of accountability and continuous improvement.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Merchandise comp 10% end of FY25.
Produce/Freezer/Cooler/Deli Team Lead
Sam's Club
06.2023 - 11.2024
- Train associates on forklift operations and company standards.
- Conduct meticulous weekly and quarterly audits for 300+ SKUs.
- Ensure accurate inventory and maximize sales potential.
- Achieved highest produce claims in 2023 with significant market returns.
- Lead produce, freezer, cooler, and deli teams to optimize operations. Implement efficient inventory management, boosting product freshness and reducing waste.
- Foster teamwork across departments, ensuring seamless coordination. Mentor staff on food safety protocols and member service excellence.
- Analyze sales trends and customer preferences to inform stocking decisions. Utilize data-driven approach to optimize product mix and maximize profitability.
Produce Associate
Sam's Club
08.2021 - 06.2023
- Maintained pristine produce displays, enhancing member satisfaction and shopping experience.
- Assisted across departments, gaining comprehensive knowledge of fresh area operations.
- Honored with Associate of the Month and Year awards for exceptional service in 2022.
- Improved departmental collaboration, ensuring seamless operations and support.
- Contributed to measurable improvements in department efficiency and member satisfaction.
- Managed produce inventory, ensuring fresh displays and minimizing waste.
- Streamlined produce handling processes, reducing spoilage and increasing shelf life.
- Consistently met sales targets.
Produce ADH(Assistant Department Head)
Kroger
08.2020 - 08.2021
- Managed produce inventory, optimizing stock levels and reducing waste.
- Supported department head in scheduling, improving team efficiency.
- Conducted interviews, aiding in recruitment and onboarding processes.
- Acted as department head in their absence, ensuring smooth operations.
- Led produce team, optimizing inventory and reducing waste. Implemented new display strategies, boosting sales and customer satisfaction.
Produce Associate
Kroger
03.2019 - 08.2020
- Managed produce displays, enhancing freshness and visual appeal, driving increased sales.
- Implemented arrangement techniques, reducing waste and improving inventory turnover.
- Developed inventory tracking system, minimizing losses through effective expiration date management.
Poolside Server/Bartender
La Torretta Lake Resort and Spa
04.2016 - 12.2018
- Served guests efficiently, enhancing customer satisfaction and repeat visits.
- Prepared cocktails and beverages, boosting sales through personalized service.
- Collaborated with team to ensure smooth operations and timely service.
- Resolved guest issues promptly, improving overall experience and feedback.
- Maintained cleanliness and organization, ensuring a safe and welcoming environment.
- Delivered exceptional service as poolside server/bartender, enhancing guest experiences.
- Managed high-volume orders efficiently, contributing to increased customer satisfaction.
Recreation Attendant
La Torretta Lake Resort and Spa
04.2014 - 01.2024
- Coordinate recreational activities, ensuring high guest satisfaction and seamless operations.
- Organized events that increased participation, enhancing guest engagement and resort reputation.
- Maintained and serviced equipment, ensuring safety and functionality across six pool areas.
- Recognized as Aqua Park Employee of the Year 2015 for exceptional service and dedication.
Education
High School Diploma -
Montgomery High School
Montgomery, TX05-2017
Skills
- Sales Enhancement
- Inventory Control
- Strategic Planning
- Operational Efficiency
- Customer service expertise
- Team management
- Attention to detail
- Excellent communication
- Decision making
Certification
- Licensed Forklift Operator/Trainer
- Certified CPR/AED
- Certified Microsoft Office
Timeline
Member Services Manager
Sam's Club
08.2025 - Current
Merchandise and Compliance Manager
Sam's Club
11.2024 - 08.2025
Produce/Freezer/Cooler/Deli Team Lead
Sam's Club
06.2023 - 11.2024
Produce Associate
Sam's Club
08.2021 - 06.2023
Produce ADH(Assistant Department Head)
Kroger
08.2020 - 08.2021
Produce Associate
Kroger
03.2019 - 08.2020
Poolside Server/Bartender
La Torretta Lake Resort and Spa
04.2016 - 12.2018
Recreation Attendant
La Torretta Lake Resort and Spa
04.2014 - 01.2024
High School Diploma -
Montgomery High School