Pamela Boudreau
Stephenson,VA
Summary
Dedicated customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Assistant Manager of Guest Services
Museum of the Shenandoah Valley
Winchester, VA
05.2022 - 06.2026
- Supervised guest services operations across museum galleries, admissions, and front desk support.
- Managed front desk operations, ensuring seamless check-in/check-out processes and addressing guest inquiries promptly.
- Managed guest concerns with calm, professional communication.
- Trained visitor services staff on hospitality standards and museum policies.
- Scheduled staff coverage for exhibitions, programs, and special events.
- Created and maintained employee schedules to optimize staffing for peak service periods.
- Managed opening and closing procedures for the store.
- Collaborated with departments to enhance customer satisfaction through joint initiatives and feedback integration.
- Contributed to sales efforts and enhanced visual appeal of shop products.
Assistant Manager, Stockroom Coordinator, Sales Associate
Pier One Imports
Fairfax, VA
05.1999 - 06.2012
- Managed daily retail operations, ensuring smooth store functionality and supporting management tasks.
- Functioned as a key holder by opening and closing the store.
- Delivered exceptional customer service and assisted customers with furniture and home decor purchases.
- Oversaw shipping and receiving processes while maintaining inventory accuracy to optimize stock levels.
- Assisted with staff supervision and ensured compliance with company policies.
- Handled customer inquiries and resolved issues effectively, enhancing overall customer satisfaction.
Education
Falls Church High School
Fairfax, VA 09.1989 - 01.1992
Skills
- Front desk operations
- Staff scheduling
- Store operations management
- Sales Enhancement
- Cash Handling
- Microsoft Excel
- Microsoft Word
- Clerical & Administrative Support
- Retail operations
- Team leadership
- Guest services management
WORK EXPERIENCE
- Friends of the National Zoo, volunteer, Washington, DC, 1993, 1995
- Performed clerical and administrative support duties.
- Assisted with animal data and record management.
- Interacted with visitors and provided information to the public.
- Supported zoo staff with various operational tasks.
Timeline
Assistant Manager of Guest Services
Museum of the Shenandoah Valley
05.2022 - 06.2026
Assistant Manager, Stockroom Coordinator, Sales Associate
Pier One Imports
05.1999 - 06.2012
Falls Church High School
09.1989 - 01.1992