Chesney Hensley

Nashville ,TN

Summary

A motivated and confident team player with strong communication, interpersonal and customer service skills. Dedicated and hard working with the drive to succeed.

Overview

years of professional experience

Work History

Guest Services Manager / Front Office Manager

Waymore's Guest House & Casual Club

10.2022 - 06.2025

Managed daily front desk operations to enhance guest experiences.
Managed guest inquiries, special requests, and service recovery to enhance overall guest satisfaction.
Led and supervised team of guest service agents and café staff to uphold high service standards.
Monitor reservations, occupancy levels, and room assignments
Conducted nightly audits and oversaw cash handling to ensure billing accuracy and timely end-of-month financial reporting.
Recruit and train front-of-house employees
Support high-volume restaurant, café, and bar operations

Hotel Operations

Urban Cowboy Nashville

10.2020 - 06.2022

Managed daily operational tasks to deliver a high-quality guest experience.
Addressed guest needs and resolved issues during both standard and after-hours operations.
Conducted room inspections, upholding quality assurance standards to enhance guest satisfaction.
Provided concierge services for VIP guests.
Oversaw inventory and purchasing for housekeeping
Assisted with planning and execution of weddings, photoshoots, and special events.

Office Administrator

Zanies Comedy Club

01.2018 - 03.2020

Managed ticket sales via online platforms, phone, and in-person, ensuring smooth transaction flow and customer satisfaction.
Assisted with guest relations and resolved complaints, contributing to positive attendee experiences and effective crowd management.
Coordinated VIP accommodations for visiting performers.
Organized venue setup and logistics for special events.

Education

Some College (No Degree) - Visual Arts

Belmont University

Nashville, TN

Skills

Guest relations
Front desk operations
Staff training and development

Schedule coordination
Money handling
Inventory oversight

Timeline