ABDULLAH FEDA
Annandale Fairfax
Summary
Night Auditor and Front Desk Manager with expertise in maintaining financial accuracy during nightly audits and enhancing guest satisfaction through feedback analysis. Skilled in managing multi-line phone systems, late check-ins, and training front desk staff to ensure consistent service excellence.
Overview
1
1
Certification
16
16
years of professional experience
5
5
years of post-secondary education
Work History
GUEST SERVICES MANAGER AND NIGHT AUDITOR
Clarion Hotel Collection
Arlington, Virginia
01.2026 - Current
- Analyzed guest feedback to identify recurring service gaps and proposed targeted remedies supporting guest satisfaction trends.
- Utilized multi-line phone system to address inquiries and deliver accurate reservation and policy information, enhancing guest experience
- Scheduled front desk shifts to ensure full coverage and balanced workloads across all shifts
- Processed cash transactions and adhered to hotel policies and audit standards to maintain accurate nightly records
- Observed front desk staff performance and enforced customer service standards to raise consistency of guest interactions
- Trained front desk personnel on customer-relations techniques, elevating guest satisfaction and response times
- Entered front-desk payment transactions and reconciled records to enable accurate nightly audits.
- Enforced safety protocols and maintained compliance with hotel regulations to protect guests and staff
- Analyzed customer feedback trends to recommend service enhancements.
- Enforced policies and procedures to increase efficiency.
HOTEL FRONT DESK SUPERVISOR
Hyatt Place
Georgetown, DC
08.2023 - 11.2025
- Managed late check-ins and resolved guest inquiries about amenities, ensuring seamless night operations
- Verified guest folios and corrected posting errors prior to issuing final bills, enhancing billing accuracy
- Balanced nightly hotel accounts and investigated discrepancies, maintaining ledger integrity and accuracy
- Posted incidental charges to ledgers by hand and via property system to ensure accurate billing
- Recorded wake-up requests and programmed automatic calls to guarantee guest wake-up compliance
- Solicited and reviewed guest feedback and promptly resolved complaints.
HOTEL NIGHT AUDITOR AND MANGER ON DUTY
Comfort Inn
Fairfax , Virginia
05.2022 - 05.2023
- Proven ability to develop and implement creative solutions to complex problems.
SALES & MARKETING CONSULTANT
Belcan Tech Services Division INC
Springfield, VA
02.2016 - 03.2022
- Consulted with clients to close sales, identified decision-makers, and streamlined communication to shorten negotiation time.
- Advised clients on optimizing sales channels and developing new ones to enhance revenue opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships with regular check-ins and progress updates to ensure alignment and satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
Foreign Language Teacher
US Embassy and Institution Berlitz Language Center
Vienna, VA
11.2012 - 12.2015
- Presented material to large, small groups and one-on-one, achieving universally superior learning outcomes.
- Guided students by setting clear homework tasks and providing constructive feedback to enhance understanding.
- Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
- Established rapport with students, fostering trust and open communication to enhance classroom engagement.
- Implemented effective classroom management techniques to maintain an orderly learning environment while addressing behavioral issues promptly and fairly.
- Held culture and theme days to show country culture and language history.
COMMERCIAL SALES EXECUTIVE
Protocol Communication
01.2011 - 12.2013
- Established relationships with key decision makers in target accounts.
- Increased market share by implementing targeted sales strategies. in new sales performance through aggressive team training.
- Evaluated local market conditions to refine sales tactics and product descriptions, improving alignment with customer needs.
- Prepared weekly reports detailing sales activity and progress towards goals, enhancing strategic decision-making.
- Promoted exemplary leadership by communicating company's goals and strategic vision.
- Conducted analysis of competitor markets to identify trends. and reviewed trends.
Education
MBA - Principles of Financial Accounting
FHTW
Berlin, Germany 03.1998 - 10.2002
CERTIFICATE IN COMPLETION OF ESOL PROGRAM - English
Green River Community College
Auburn, WASkills
- Front office operations, Hospitality services, Guest relations management, VIP priority options, Multilingual, Sales and Marketing, Customer service management, Cultural awareness, Problem solving, Staff training and development, Team collaboration, Data entry efficiency, Accountant, Transaction auditing, Analytical mastery
- Guest relations
- Invoice reconciliation
- Reservation management
- Night audit procedures
Personal Information
Title: Hospitality, Night Auditor, Front Desk
Certification
Hospitality Management Certificate (Online) — University of Cincinnati — In Progress (2026):
Hotel software certified for Opera Cloud,Matrix, Hilton OnQ System ,SAB and Choice Advantage professional Software Washington DC 2002-2006
LANGUAGES
English (Highly proficient), German (Highly proficient), French (Proficient), Persian (Native), Urdu (Proficient), Russian (Proficient), Arabic (Novice), Fashto (Highly proficient)
Timeline
GUEST SERVICES MANAGER AND NIGHT AUDITOR
Clarion Hotel Collection
01.2026 - Current
HOTEL FRONT DESK SUPERVISOR
Hyatt Place
08.2023 - 11.2025
HOTEL NIGHT AUDITOR AND MANGER ON DUTY
Comfort Inn
05.2022 - 05.2023
SALES & MARKETING CONSULTANT
Belcan Tech Services Division INC
02.2016 - 03.2022
Foreign Language Teacher
US Embassy and Institution Berlitz Language Center
11.2012 - 12.2015
COMMERCIAL SALES EXECUTIVE
Protocol Communication
01.2011 - 12.2013
MBA - Principles of Financial Accounting
FHTW
03.1998 - 10.2002
CERTIFICATE IN COMPLETION OF ESOL PROGRAM - English
Green River Community College