Personable and hard-working Bucknell University graduate with a strong desire to apply the knowledge and skills acquired during graduate courses in a professional setting. Committed to performing all assigned duties with excellence and offering assistance to colleagues whenever needed.
Strives to build meaningful connections with individuals from diverse backgrounds and industries. Eager to continue learning and contribute to the growth of existing knowledge and skills.
Overview
2
2
years of professional experience
Work History
Office Administrative Assistant
L.A. Building Contractors, INC.
Phoenixville, PA
02.2026 - Current
Worked alongside the Estimator and Controller, and occasionally the President, as an assistant, handling every required job and any needed office tasks.
Regularly contacted current and potential company clients; performed follow-ups for upcoming jobs through phone and email.
Solicited sub-contractors and collected ‘bids' for numerous different jobs.
Formulated the minutes for numerous meetings that included company employees, clients, sub-contractors, city officials, etc. when needed.
Customer Service Representative
AdaptHealth
Plymouth Meeting, PA
07.2024 - 01.2025
Handled 30 - 50 calls from patients daily, resolving any and all issues arising in relation to medical equipment.
Resolved patient complaints with empathy, resulting in increased usage of the company for patients/medical facilities calling in.
Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with patients through active listening skills, leading to higher retention rates and positive feedback from patients.
Education
Bachelor of Science - Business Administration
Bucknell University
Lewisburg, PA
05-2024
Skills
Significant experience with: Microsoft Excel, Word, Google Slides, and Docs, etc,
Significant experience in office and team settings,
Strong oral and written abilities,
Quick learner,
Always punctual,
Excellent customer service skills,
Excellent time-management and organizational skills,
Excellent ability to have detailed conversations with newly met individuals - assisting them with any issues posed
Interests
Grew managerial and leaderships skills by hosting multiple, various generational painting classes at Bucknell University, on numerous instances
Bolstered personal faith and grew my morals through the Catholic Ministry at Bucknell University
Practiced compassion and empathy by volunteering at local animal shelters for a few years - rescued, feed, bathed and gave love to numerous animals throughout the years