Hunter Marcou
Kissimmee,FL
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
7
7
years of professional experience
Work History
Bellman
Hyatt Regency Orlando
Orlando , FL
2023.07 - Current
- Expeditiously transported between 50-100 pieces of luggage within 0.5-mile walk several times daily to guest rooms or meeting spaces
- Effectively memorized over 1,600 hotel rooms as well as over 200,000 square footage of meeting rooms and space to ensure each guest and peace of luggage arrives to their destination promptly
- Productively assisted in delivering between 1-600 deliveries to specified rooms for guests that received (an) item(s) from the respective convention group between 3-8 times monthly
- Successfully learned and mastered several online programs, including Colleague Advantage, Kronos, UKG, Opera, BOB and HOTSOS to ensure each guest receives the help they need promptly
Care Team Specialist
Magical Vacation Homes
Davenport , FL
2023.01 - 2023.07
- Created and maintained a working relationship with our maintenance staff, vendors, homeowners, and guests
- Effectively provided 100% customer satisfaction on a daily basis by identifying problems and successfully resolving the issue
- Assisted others in completing their tasks after completing my task at hand, demonstrating excellent and satisfactory teamwork
- Completed a total of 8 special projects that were assigned to me while also working diligently to complete my daily tasks, indicating my hard work and dedication to my work.
Cast Member
Walt Disney World
Orlando , FL
2022.01 - 2023.01
- Trained new cast members in a large variety of positions while incorporating location-specific theming while conveying general Disney policies and procedures
- Effectively provided 100% customer satisfaction on a daily basis by identifying problems and successfully resolving the issue
- Assisted others in completing their closing tasks after completing my task at hand, demonstrating excellent and satisfactory teamwork.
Server/Bartender
Olive Garden
Carrollton, Georgia/Newnan, Georgia
2019.01 - 2022.12
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
Client Service Professional/Tax Professional
H&R Block
Carrollton, Georgia/Bremen, Georgia/Villa Rica, Georgia
2019.01 - 2021.12
- Successfully and securely stored highly-classified client data into our computer database
- Satisfactorily answered emails and phone calls of concerned clients
- Correctly scheduled a multitude of appointments so that our clients get the fastest, most efficient service possible
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both employee safety and customer satisfaction.
Crew Member/Manager
Way Out Games Location
Carrollton, Georgia
2017.01 - 2019.12
- Successfully managed a team composed of 5-10 members per shift while maintaining employee happiness
- Strategically created new ideas for locks, puzzles, and clues to utilize in our escape rooms, demonstrating creativity
- Efficiently maneuvered up-to-date and technologically advanced equipment
- Successfully marketed our business on multiple social media platforms.
Education
High School Diploma -
Bowdon High School
Bowdon, GA2019-05
Some College (No Degree) - Foreign Language With Concentration in Spanish
University of West Georgia
Carrollton, GASkills
- Brand Management
- Team Leadership
- Team Player
- Customer Relationship Management
- Excellent Customer Service Skills
- Sales and Marketing Knowledge
- Time Management
- Effective Communication
- Positive and Professional
- Excellent Organizational Skills
Languages
Spanish
Limited
Timeline
Bellman
Hyatt Regency Orlando
2023.07 - Current
Care Team Specialist
Magical Vacation Homes
2023.01 - 2023.07
Cast Member
Walt Disney World
2022.01 - 2023.01
Server/Bartender
Olive Garden
2019.01 - 2022.12
Client Service Professional/Tax Professional
H&R Block
2019.01 - 2021.12
Crew Member/Manager
Way Out Games Location
2017.01 - 2019.12
High School Diploma -
Bowdon High School
Some College (No Degree) - Foreign Language With Concentration in Spanish
University of West Georgia
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