Hunter Mars
Littleton,CO
Summary
Skilled Front Desk Receptionist engaging in excellent patient relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great attention to detail. Impresses guests in every interaction with professionalism, enthusiasm, and focus on patient care.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Family Care Centers
Englewood, CO
08.2024 - Current
- Managed patient inquiries and resolved issues to enhance service quality.
- Collaborated with healthcare providers to streamline communication and improve patient care.
- Trained new staff on operational procedures and customer service standards.
- Implemented process improvements that increased efficiency in patient flow management.
- Provided exceptional service, fostering positive relationships with diverse patient populations.
- Monitored and ensured compliance with healthcare regulations and organizational policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Front Desk Receptionist
Pinon Family Practice
Littleton, CO
05.2022 - 06.2024
- Able to handle difficult matters professional and calm manner
- Cleaned and organized lobby and reception areas to minimize stress to patients and fellow staff
- Added comfort to an environment that can be uncomfortable to many
- Monitored company voicemails, input patient identification, insurance, and billing information
- Coordinated non-contact check-in of patients to ensure safety of staff and high-risk patients
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Provided guests with company information and addressed questions and complaints
- Able to create lasting connections with patients in a professional manner
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Verified visitor identity by checking guest passes and ID.
Education
High School Diploma -
Dakota Ridge High School
Littleton, CO05-2014
Skills
- Extremely Personable
- Conflict Management
- Listening Skills
- Prioritizing Workflow
- Front Office Management
- Cash Handling
- Administrative Support
- Customer service
- HIPAA compliance
- Payment collection
- Scheduling appointments
Pronouns
He/They
Timeline
Patient Service Representative
Family Care Centers
08.2024 - Current
Front Desk Receptionist
Pinon Family Practice
05.2022 - 06.2024
High School Diploma -
Dakota Ridge High School