Gian Michael Lopez
Dallas,TX
Summary
Customer-focused Service Agent known for high productivity and efficient task completion. Possess specialized skills in customer communication, problem-solving, and conflict resolution. Excel at using empathy, active listening, and patience to enhance customer satisfaction and loyalty. Ready to leverage abilities in fast-paced environments to contribute positively to team success and customer experience improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Agent - DE
Goosehead Insurance Agency
Westlake, TX
06.2022 - Current
- Working 1 on 1 with clients and insurance carriers for their insurance needs
- Handled difficult situations involving dissatisfied clients calmly and efficiently.
- Working with a team to insure the best service for our clients
Designer - Pro Shop Manager
Rebel Athletic - Cheer Athletics
Plano, TX
04.2019 - 04.2022
- Participated in brainstorming creative sessions with clients to generate new ideas and designs for Uniforms, practice wear and accessories.
- Personally responsible for fitting athletes across the country for their uniforms and practice wear.
- Managing Pro Shops within the different locations across the country
Training Store Manager
Planet Tan
Frisco, TX
04.2015 - 04.2019
- Monitored employee progress and provided coaching when necessary.
- Trained future store assistant managers
- Educating clients on the benefits of skincare, lotions and tanning supplies
Bartender/Server/Ambassador
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, FL
04.2012 - 04.2015
- A model server working both VIP and Media events, filming commercials and doing interviews while representing the Hotel.
- Anticipating guests needs while providing a fun and an exceptional service experience.
- Keeping the challenging and fast paced environment a fun one
Education
High School Diploma -
Indian River State College
Ft. Pierce, FLAssociate of Arts - Fashion Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLSkills
- Excellent Customer Service
- Client rapport
- Handling Customer Complaints
- Excellent Communication
- Strong Work Ethic
- Extremely Personable
- Multitasking and Organization
- Performance Goals
Affiliations
- Maintaining a fit and healthy lifestyle
- Passionate about film, reading and high fashion
Accomplishments
- 5x Cheerleading Grand World Champion
Certification
- Licensed in Property and Casualty insurance
Timeline
Service Agent - DE
Goosehead Insurance Agency
06.2022 - Current
Designer - Pro Shop Manager
Rebel Athletic - Cheer Athletics
04.2019 - 04.2022
Training Store Manager
Planet Tan
04.2015 - 04.2019
Bartender/Server/Ambassador
Seminole Hard Rock Hotel & Casino - Hollywood, FL
04.2012 - 04.2015
High School Diploma -
Indian River State College
Associate of Arts - Fashion Design
The Art Institute of Fort Lauderdale Inc
- Licensed in Property and Casualty insurance
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