Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hunter Mayes

Nashville

Summary

Dynamic professional with a proven track record in customer service and conflict resolution at Planet Fitness. Skilled fostering strong relationships, I excel in enhancing customer satisfaction and finding complaint solutions. Assisted in the reinstating of service standards during critical transitions.

Overview

5
5
years of professional experience

Work History

Facility Services Associate

Populus Group (CAT)
09.2024 - Current
  • Processing, delivering and receiving mail and packages
  • Delivering office supplies to each floor of the building and restoring floors to their pre-renovation standards
  • Coordinating preparation and executing set up of meeting rooms for events, conferences, and meetings.
  • Collaborated with the building experience team in the reopening of the building during and after the CAT Financial 2024 building renovation project.

Food Services (Deli)

Eurest (CAT)
10.2022 - 09.2024
  • Prepared and served breakfast and lunch.
  • Aided in food prep for other departments.
  • Memorized the orders of regulars.
  • Conversed with guests.
  • Restored the deli and it's processes to pre-COVID standards.

Assistant Manager

Planet Fitness
04.2022 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Answered questions about memberships.
  • Resolved customer complaints and deescalated high stress situations with professionalism and empathy, ensuring customer satisfaction and retention.

Department Manager

City Market
07.2020 - 02.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

St. Anne-Pacelli
Columbus, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Stock management
  • Complaint resolution
  • Scheduling
  • Staff training

Accomplishments

  • Supervised team of 8 staff members during managerial transition.
  • Reinstated and restored the deli and it's standard operating procedures after 3 years of closure.

Timeline

Facility Services Associate

Populus Group (CAT)
09.2024 - Current

Food Services (Deli)

Eurest (CAT)
10.2022 - 09.2024

Assistant Manager

Planet Fitness
04.2022 - 10.2022

Department Manager

City Market
07.2020 - 02.2022

St. Anne-Pacelli

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Hunter Mayes