Summary
Overview
Work History
Education
Skills
Hobbies. - Building gaming computers.
Timeline
Generic

Hunter Overly

Holt,MI

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
  • Gather clinical data and utilize clinical expertise and standard healthcare protocols to create comprehensive business and functional requirements.
  • Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

1
1
year of professional experience

Work History

Clinical Resolution Analyst

HTC Global Services
04.2022 - 04.2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

HTC Global Services
04.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Associate Degree in Medical Billing Coding - Health Administration

MedCerts
Michigan
06.2021

High School Diploma -

Michigan Connections Academy
3950 Heritage Ave, Meridian Charter Township, MI 4
05.2020

Skills

  • Grief Support
  • Contacting Borrowers
  • Utilization Expertise
  • Microsoft Office
  • Microsoft Excel
  • Dispute Resolution
  • Microsoft PowerPoint
  • Business Development Understanding
  • Account Management
  • Customer Relations
  • Microsoft Word
  • Call Center Operations
  • Customer Service

Hobbies. - Building gaming computers.

IT all is pretty easy pretty much step by step when building a gaming computer. pretty much once every part is in you make sure its all plugged in correctly and make sure you're cable management is good. then you boot up the computer download what type of windows you have and or like. and then update any of the drivers for the GPU and then you're all set. 

 

  • Step 1: Motherboard. Lay your motherboard out at your workstation. ...
  • Step 2: Install the CPU.
  • Step 3: Install the RAM.
  • Step 4: Install the motherboard in the case
  • Step 5: Install the GPU.
  • Step 6: Install the SSD.
  • Step 7: Install the fans.
  • Step 8: Install the power supply.

Timeline

Clinical Resolution Analyst

HTC Global Services
04.2022 - 04.2023

Customer Service Representative

HTC Global Services
04.2022 - 04.2023

Associate Degree in Medical Billing Coding - Health Administration

MedCerts

High School Diploma -

Michigan Connections Academy

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Hunter Overly