Hunter Overly
IT Support Specialist
Holt,Michigan
Summary
- My first job was with HTC global services. was working with the university of miami healthcare systems. was a Clinical resolution Analyst as well as a service desk analyst was with the company for about a year. We help with inbound emails and calls from the university helping with Doctors nurses and students as well as patients with application issues with Epic also help with account changes password resets and account unlocks while using Remedy and service now as our ticketing document system. we also help with VPN setups and device technical issues. i was with the company from April 12th of 2022 until April 29th of 2023.
- I graduated High-school in may of 2020 with a 3.5 GPA score.
- I got my certifications in medical billing and coding and got my certification for CCNA
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Service Desk Analyst
HTC Global Services
Troy, MI
04.2022 - 04.2023
- Password resets and verifying access prerequisites
- Creating emergency provisioning for employees
- Verifying Cerner/Epic access has not lapsed, and unblocking accounts
- Advanced troubleshooting to determine the root/cause of a problem
- Resolving issues with order placement and cancellation
- Resolving more advanced problems such as orders not going to the lab, chart corrections, issues with EPrescribe, and many more
- Resolving common errors
- Advanced troubleshooting on point of care tests, creating clinical letters, and knowledge in placing orders
- Resolving issues associated with closing orders, adding diagnoses and differentiating between encounter level and patient level scanning
Education
High School Diploma -
Michigan Connections Academy
Meridian Charter Township 09.2017 - 05.2020
Certificate - Healthcare Administration
MedCerts
Michigan 01.2020 - 07.2021
Certificate. - CCNA
Cybrary
Michigan 11.2023 - 01.2024
Skills
Customer service expert
undefinedTimeline
Certificate. - CCNA
Cybrary
11.2023 - 01.2024
Service Desk Analyst
HTC Global Services
04.2022 - 04.2023
Certificate - Healthcare Administration
MedCerts
01.2020 - 07.2021
High School Diploma -
Michigan Connections Academy
09.2017 - 05.2020
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