Hunter Park
Jacksonville,NC
Summary
Customer service and sales professional with strong focus on team collaboration and achieving results. Skilled in resolving customer inquiries, upselling products, and managing client relationships. Adaptable and reliable, consistently meeting changing needs and delivering high-quality service. Strong communication, problem-solving, and interpersonal skills, with commitment to driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Agent
GSP Transportation, Hertz Licensee
Jacksonville, NC
07.2023 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Guided customers in selecting transportation options, maximizing satisfaction and service quality.
- Handled inquiries with accuracy, ensuring timely resolution and consistent follow-up on customer needs.
- Collaborated with management to refine processes, improving operational efficiency and client engagement strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Section Chief
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
01.2022 - 04.2023
- Inventoried gear and supervised general use.
- Trained 18 personnel on Quality Control procedures and safety.
- Maintained $4,000,000 worth of equipment for under 2 years with zero losses.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Resolved customer service escalations to promote mutually beneficial outcomes.
Light Armored Vehicle Technician
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
06.2020 - 04.2023
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Delegated jobs to subordinates and monitored quality of work.
Education
High School Diploma -
Conval Regional High School
Peterborough, NH06-2019
Certificate of Program Completion - Automotive Mechanics
Cheshire Career Center
Keene, NH05-2019
Leadership I And II -
USMC College of Distance Education And Training
Skills
- Employee Performance Evaluations
- Manage Inventory
- Corrective Actions
- Customer Satisfaction
- Time management
- Adaptability and flexibility
- Reliability
- Operational Efficiency
- Workforce Management
- Professional Relationships
- Problem-solving
Timeline
Customer Service Sales Agent
GSP Transportation, Hertz Licensee
07.2023 - Current
Section Chief
United States Marine Corps
01.2022 - 04.2023
Light Armored Vehicle Technician
United States Marine Corps
06.2020 - 04.2023
Certificate of Program Completion - Automotive Mechanics
Cheshire Career Center
High School Diploma -
Conval Regional High School
Leadership I And II -
USMC College of Distance Education And Training