Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Cintas
Pulaski, VA
11.2024 - Current
Developed and maintained strong relationships with key clients to enhance loyalty and retention.
Analyzed client needs and tailored solutions to align with business objectives, driving customer satisfaction.
Collaborated with cross-functional teams to ensure timely delivery of services and products for clients.
Conducted regular account reviews to identify growth opportunities and address potential challenges proactively.
Sales Representative
Cenvar Roofing and Solar
Wytheville, VA
08.2022 - 11.2024
Provided technical support for customers using the company's products or services.
Developed and maintained relationships with customers to ensure repeat business.
Reviewed monthly performance against targets set by management team. Analyzed customer feedback to improve products and services.
Provided roof measurements and estimates to clients. Provided detailed proposals by performing presentations.
Outside Sales Representative
Fastenal
Wytheville, VA
10.2017 - 08.2022
Managed accounts by providing solutions that best fit the customer's needs. Maintained knowledge of current product offerings and pricing structures.
Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
Responded promptly to customer inquiries via phone or email.
Developed and implemented sales strategies to achieve goals.
Developed and maintained relationships with clients to ensure repeat business.
Resolved customer complaints promptly and professionally.