Hunter Smith
Redmond,Oregon
Summary
Dynamic and results-driven professional with extensive experience as a Regional Manager at Dutch Bros Coffee. Proven track record in enhancing customer relations and operational efficiency through effective training and mentoring. Skilled in problem-solving and data analysis, consistently optimizing performance and driving brand awareness across multiple locations.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
04.2024 - Current
- Oversaw daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, enhancing productivity.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Regional Manager
Dutch Bros Coffee
06.2017 - 03.2024
- Oversaw daily operations across multiple locations, ensuring adherence to company standards and policies.
- Implemented training programs to enhance team performance and customer service skills.
- Analyzed sales data to identify trends and optimize product offerings in regional markets.
- Developed strategic initiatives to improve operational efficiency and reduce costs.
- Coordinated marketing efforts to increase brand awareness and drive foot traffic to stores.
- Mentored managers in leadership techniques, fostering a collaborative and high-performing environment.
School Tutor
Albany School District
09.2016 - 06.2017
- Oversaw daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, enhancing productivity.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Golf Course Groundskeeper
Eagle Crest Golf Resort
06.2015 - 09.2016
- Maintained turf quality through regular mowing, aeration, and fertilization techniques.
- Operated and maintained groundskeeping equipment, ensuring optimal performance and safety standards.
- Assisted in landscaping projects, including planting flowers, shrubs, and trees to enhance course aesthetics.
- Monitored irrigation systems for proper function, adjusting schedules based on weather conditions.
Education
Associate of Arts -
Linn-Benton Community College
Albany, Oregon, ORSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
Timeline
Store Manager
Starbucks
04.2024 - Current
Regional Manager
Dutch Bros Coffee
06.2017 - 03.2024
School Tutor
Albany School District
09.2016 - 06.2017
Golf Course Groundskeeper
Eagle Crest Golf Resort
06.2015 - 09.2016
Associate of Arts -
Linn-Benton Community College