Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hunter Wetzel

Shepherdstown,WV

Summary

Results-driven IT professional with a strong background in retail operations and store management, bringing a unique blend of technical expertise and business acumen. Adept at leveraging technology to enhance operational efficiency, streamline processes, and drive customer satisfaction. Proven ability to manage IT infrastructure, troubleshoot technical issues, and implement innovative solutions that support business goals. Skilled in team leadership, inventory management, and data analysis, with a track record of optimizing store performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Service Desk

Shepherd University
01.2024 - Current
  • Effectively managed high volumes of support requests using ticketing systems, responding to technical issues with prompt and courteous service while diagnosing and troubleshooting hardware, software, and network problems.

Plant Technician

Proctor & Gamble
01.2022 - 01.2024
  • Operated computer tracking systems to optimize production lines, maintained a clean and safe work environment, managed inventory to ensure production readiness, and performed preprocessing tasks to prepare manufacturing operations.

Assistant Store Manager

Vans (VF Corporation)
01.2018 - 01.2022
  • Oversaw store operations by rotating merchandise, training and coaching staff, managing hiring processes, and creating weekly schedules to meet business needs and enhance customer satisfaction.

Education

Bachelor of Science - Computer Science

Shepherd University
West Virginia
05.2027

Skills

  • Technical troubleshooting
  • Office 365 administration
  • Network setup and maintenance
  • System Administration (Windows, Mac, Linux)
  • Remote support
  • Security awareness

Certification

Google Cybersecurity Professional

Google IT Support

Timeline

IT Service Desk

Shepherd University
01.2024 - Current

Plant Technician

Proctor & Gamble
01.2022 - 01.2024

Assistant Store Manager

Vans (VF Corporation)
01.2018 - 01.2022

Bachelor of Science - Computer Science

Shepherd University

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