Jerel Curl
Kent,WA
Summary
Proven leader in optimizing workflows and enhancing team efficiency, notably at Costco Optical Lab. Excelled in project management and employee leadership, significantly improving production processes and addressing challenges with innovative solutions. Skilled in quality assurance and adept at fostering a collaborative environment, consistently achieving productivity goals without compromising quality. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Service Desk
Costco Corporation
06.2023 - Current
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Installed, configured and maintained computer systems and network connections.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
Optical Lab Supervisor
Costco Optical Lab
12.2018 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled employee concerns, resolved issues, while following policies to adhere to Costco's Code of Ethics.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Utilized lean practices to balance workflow and alleviate redundancy.
Optical Lab Technician
Costco Optical Lab
10.2012 - 12.2018
- Supported business growth initiatives with diligent tracking of production metrics and timely completion of designated tasks.
- Continually sought opportunities to improve personal skills and knowledge, attending industry training sessions and applying new learning to daily tasks.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
Courtesy Clerk/Cashier
Albertsons
07.2009 - 10.2012
- Utilized POS system to handle customer cash and credit card transactions.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Restocked and organized merchandise in front lanes.
- Assisted customers with large purchases by carrying items to vehicles.
Education
No Degree -
Highline College
Seattle, WAHigh School Diploma -
Helix Charter High School
La Mesa, CA06.2011
Skills
- Quality Assurance
- Process Improvement
- Workflow Optimization
- Incident Management
- Technical Support
- Remote Diagnosis
- Network support
- Application support
- Hardware Configuration
- User Support
- Product Troubleshooting
- Project Management
Certification
Lean Six Sigma Green Belt Certification
Timeline
IT Service Desk
Costco Corporation
06.2023 - Current
Optical Lab Supervisor
Costco Optical Lab
12.2018 - 06.2023
Optical Lab Technician
Costco Optical Lab
10.2012 - 12.2018
Courtesy Clerk/Cashier
Albertsons
07.2009 - 10.2012
No Degree -
Highline College
High School Diploma -
Helix Charter High School
Lean Six Sigma Green Belt Certification
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