Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassy Smith

Moreno Valley,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Member Service Representative

Costco Corporation
Moreno Valley, CA
08.2024 - Current
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Maintained accurate records of member interactions and transactions.
  • Enhanced member relationships by providing excellent service during each interaction.

Associate

Costco Corporation
Moreno Valley, CA
11.2023 - 07.2024
  • Verified credit card charges against purchase receipts for accuracy.
  • Helped customers locate items within the store using the inventory system.
  • Encouraged customers to sign up for loyalty programs or store credit cards.

Member Service Supervisor

Costco Corporation
Moreno Valley, CA
07.2022 - 11.2023
  • Provided leadership by motivating team members to achieve departmental goals.
  • Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
  • Assisted customers with understanding benefits by providing comprehensive, knowledgeable, and pleasant explanations.

Front End Supervisor

Costco Corporation
Moreno Valley, CA
10.2016 - 07.2022
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Organized staff schedules to maximize efficiency while minimizing labor costs.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Identified opportunities for improvement within the department and developed solutions accordingly.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06-2004

Skills

  • Customer Service
  • Problem-solving skills
  • Time Management
  • Conflict Management
  • Cash Handling Accuracy
  • Administrative Skills

Timeline

Member Service Representative

Costco Corporation
08.2024 - Current

Associate

Costco Corporation
11.2023 - 07.2024

Member Service Supervisor

Costco Corporation
07.2022 - 11.2023

Front End Supervisor

Costco Corporation
10.2016 - 07.2022

High School Diploma -

Canyon Springs High School

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Kassy Smith