Kassy Smith
Moreno Valley,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Costco Corporation
Moreno Valley , CA
08.2024 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Maintained accurate records of member interactions and transactions.
- Enhanced member relationships by providing excellent service during each interaction.
Associate
Costco Corporation
Moreno Valley , CA
11.2023 - 07.2024
- Verified credit card charges against purchase receipts for accuracy.
- Helped customers locate items within the store using the inventory system.
- Encouraged customers to sign up for loyalty programs or store credit cards.
Member Service Supervisor
Costco Corporation
Moreno Valley , CA
07.2022 - 11.2023
- Provided leadership by motivating team members to achieve departmental goals.
- Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
- Assisted customers with understanding benefits by providing comprehensive, knowledgeable, and pleasant explanations.
Front End Supervisor
Costco Corporation
Moreno Valley , CA
10.2016 - 07.2022
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Assisted management team in developing operational strategies that improved overall store performance.
- Identified opportunities for improvement within the department and developed solutions accordingly.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06-2004
Skills
- Customer Service
- Problem-solving skills
- Time Management
- Conflict Management
- Cash Handling Accuracy
- Administrative Skills
Timeline
Member Service Representative
Costco Corporation
08.2024 - Current
Associate
Costco Corporation
11.2023 - 07.2024
Member Service Supervisor
Costco Corporation
07.2022 - 11.2023
Front End Supervisor
Costco Corporation
10.2016 - 07.2022
High School Diploma -
Canyon Springs High School
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