Hunter Whitaker
Adrian,GA
Summary
Proactive Delta Ramp Agent with expertise in safety compliance and team collaboration. Skilled in efficiently managing baggage handling and cargo operations, ensuring a secure and organized work environment.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Aircraft Load Agent (ALA)
Unifi/ Delta Air Lines
Savannah, Georgia
03.2026 - Current
- Loaded and unloaded baggage from aircraft following safety protocols.
- Coordinated with ground crew to ensure timely aircraft turnaround.
- Communicated with pilots about load distribution and weight limits.
- Trained new employees on loading procedures and safety measures.
- Collaborated with team members to resolve any operational challenges promptly.
- Maintained accurate records of all cargo loaded onto aircraft.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Ramp Agent
Unifi/Delta Air Lines
Savannah, Georgia
06.2025 - Current
- Loaded and unloaded baggage from aircraft, ensuring timely departures.
- Operated ground support equipment for aircraft operations.
- Coordinated safe movement of cargo on ramp, minimizing risk of damage.
- Communicated effectively with flight crews and ground personnel.
- Followed safety procedures to ensure a secure working environment.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Checked flight manifests for accuracy, preventing luggage discrepancies.
Customer Service Representative
Radford Cleaners
Soperton, Georgia
05.2024 - 06.2025
- Assisted customers with inquiries and resolved service-related issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified process improvement areas in customer service and suggested actionable changes.
- Cultivated positive customer relationships through engaging and friendly interactions.
- Recognized upselling opportunities based on customer needs and effectively communicated additional product or service options.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Vidalia Cleaners
Vidalia, Georgia
05.2016 - 04.2024
- Assisted customers with inquiries and resolved service-related issues, enhancing overall customer satisfaction.
- Processed orders and managed customer accounts, ensuring accurate and timely service delivery.
- Provided product information and recommendations to enhance customer experience.
- Collaborated with team members to ensure timely service delivery.
- Trained new staff on customer service protocols and best practices, contributing to improved team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness and organization of the service area.
Education
High School Diploma -
Treutlen High School
Soperton05-2024
Skills
- Ground support equipment
- Baggage handling
- Cargo coordination
- Aircraft restocking
- Flight scheduling
- Equipment inspection
- Safety compliance
- Security compliance
- Security processes
- Aviation and transportation
- Inclement weather tolerance
- FAA regulations
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Communication skills
- Customer relationship management
- Flexible schedule
- Aircraft interior cleaning
Certification
Microsoft Word Certification
Timeline
Aircraft Load Agent (ALA)
Unifi/ Delta Air Lines
03.2026 - Current
Ramp Agent
Unifi/Delta Air Lines
06.2025 - Current
Customer Service Representative
Radford Cleaners
05.2024 - 06.2025
Customer Service Representative
Vidalia Cleaners
05.2016 - 04.2024
High School Diploma -
Treutlen High School