Huong Cung
Garden Grove,California
Summary
Proven to excel in patient care and venipuncture technique, I leveraged my skills at Phlebotomy Training Specialists to enhance test accuracy and patient comfort. Demonstrating effective communication and empathy, I fostered patient rapport and minimized discomfort, significantly contributing to the high standards of healthcare services. My commitment to continuous professional development and adherence to HIPAA compliance underpins my ability to meet and exceed employer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
Westminster, CA
01.2024 - 01.2024
- Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
- Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
- Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
- Continuously updated knowledge of phlebotomy best practices through ongoing training and professional development opportunities.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Cashier
Elegant Nail And Spa
Norwalk, CA
01.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
D-air Conditioning
Westminster, CA
06.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree -
Golden West College
Huntington Beach, CAPhlebotomy Training Specialists
Westminster, CAHigh School Diploma -
Westminster High School
Westminster, CA05.2018
Skills
- Order of draw
- Venipuncture Technique
- HIPAA Compliance
- Patient Communication
- Capillary puncture
- Proper Tourniquet Application
- Blood Collection Equipment
- Centrifugation Process
- Needlesticks Safety
- Patient Care
- Patient preparation
- Communication abilities
Timeline
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
01.2024 - 01.2024
Cashier
Elegant Nail And Spa
01.2021 - 09.2023
Sales Associate
D-air Conditioning
06.2019 - 01.2020
No Degree -
Golden West College
Phlebotomy Training Specialists
High School Diploma -
Westminster High School