Huong Phung
Denham Springs ,LA
Summary
Dynamic F&B professional with proven leadership at Baton Rouge Marriott, excelling in team training and food safety compliance. Recognized for enhancing guest satisfaction through innovative menu development and exceptional service. Skilled in event coordination and inventory management, fostering a collaborative environment that drives operational efficiency and employee retention.
Overview
14
14
years of professional experience
Work History
F&B Assistant Director
Baton Rouge Marriott
Baton Rouge, LA
09.2023 - Current
- Assisted in daily operations, ensuring cleanliness and organization of dining areas.
- Supported team members in food preparation, maintaining quality standards and safety protocols.
- Collaborated with staff to deliver excellent customer service, addressing inquiries and concerns promptly.
- Learned menu items and specials, providing accurate information to customers for informed decision-making.
- Improved customer satisfaction by providing friendly and efficient service to guests.
- Utilized effective communication skills when liaising between kitchen staff and front-of-house team members.
- Maintained knowledge of current menu offerings and allergen information to provide informed recommendations to guests.
- Contributed to team efforts, fostering a positive work environment through effective communication and cooperation.
- Engaged in ongoing training sessions to enhance knowledge of food safety regulations and best practices.
- Adapted quickly to fast-paced environments, effectively managing multiple tasks during peak hours.
- Participated in inventory management, assisting in tracking stock levels and reporting discrepancies.
F&B Manager
Baton Rouge Marriott
Baton Rouge, LA
09.2022 - 09.2023
- Oversee daily operations of food and beverage outlets, ensuring exceptional service quality.
- Train and mentor staff on best practices in food safety and customer service standards.
- Develop and implement innovative menus to enhance guest experience and satisfaction.
- Monitor inventory levels and coordinate with suppliers to maintain stock availability.
- Analyze guest feedback to drive improvements in service delivery and product offerings.
- Collaborate with event planning teams to execute successful catering functions and banquets.
- Lead cross-departmental initiatives to streamline operations and improve overall efficiency.
- Ensure compliance with health regulations, creating a safe dining environment for guests.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
F&B Associate
HOP
Houston, TX
09.2020 - 08.2022
- Assisted in maintaining cleanliness and organization of dining areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported food preparation and presentation according to safety and quality standards.
- Collaborated with team members to ensure efficient service during peak hours.
Supervisor
Crowne Plaza Baton Rouge
Baton Rouge, LA
04.2016 - 08.2020
- Supervised daily operations of front desk team, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff on hotel procedures and customer interaction standards.
- Coordinated scheduling to optimize staffing levels during peak periods, enhancing operational efficiency.
- Conducted performance evaluations, providing constructive feedback to improve employee engagement and effectiveness.
- Implemented process improvements that streamlined check-in/check-out procedures, reducing guest wait times.
- Collaborated with management to develop training programs aimed at increasing team productivity and service excellence.
- Resolved guest complaints promptly, maintaining high standards of service quality and fostering positive experiences.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Event Coordinator
AAB Vietnam
Vietnam
03.2013 - 05.2015
- Coordinated logistics for events, ensuring timely delivery of resources and materials.
- Developed and maintained relationships with vendors to secure quality services and products.
- Assisted in event marketing efforts through social media and promotional materials creation.
- Managed attendee registrations and communications to enhance participant experience.
Banquet Captain
Crowne Plaza Baton Rouge
Baton Rouge, LA
06.2012 - 05.2013
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
- Coordinated setup and breakdown of banquet facilities, maintaining high standards of cleanliness and organization.
- Trained new team members on service protocols, enhancing operational efficiency and teamwork.
- Managed inventory of banquet supplies, ensuring timely availability for events.
- Enforced health and safety regulations during events to ensure compliance and guest safety.
- Collaborated with kitchen staff to align meal service with event timelines and guest preferences.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
Sales Associate
Apex
Vietnam
04.2011 - 06.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Organized merchandise displays to maximize visibility and attract customer interest.
- Addressed customer concerns promptly, fostering positive relationships and repeat business.
Education
Hospitality
Hanoi University of Culture
Hanoi Vietnam 05.2012
Skills
- Team leadership qualities
- Food safety
- Cash handling
- Time management mastery
- Order taking accuracy
- POS system operation
- Upselling strategies
- Sanitation standards compliance
- Food storage practices
- Allergy awareness
- Event coordination
- Table setting expertise
- Food presentation talent
- Reservation management
- Banquet service experience
- Staff training experience
- Barista experience
Timeline
F&B Assistant Director
Baton Rouge Marriott
09.2023 - Current
F&B Manager
Baton Rouge Marriott
09.2022 - 09.2023
F&B Associate
HOP
09.2020 - 08.2022
Supervisor
Crowne Plaza Baton Rouge
04.2016 - 08.2020
Event Coordinator
AAB Vietnam
03.2013 - 05.2015
Banquet Captain
Crowne Plaza Baton Rouge
06.2012 - 05.2013
Sales Associate
Apex
04.2011 - 06.2012
Hospitality
Hanoi University of Culture