HURRIA ALI
Summary
Detail-oriented and customer-focused Pharmacy Technician with experience supporting prescription processing, customer service, medication handling, and accurate data entry in fast-paced pharmacy settings. Demonstrated ability to follow safety and confidentiality standards, assist pharmacists efficiently, and provide clear, professional service to patients. Reliable team player committed to accuracy, compliance, and delivering a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HEALTHVIA PHARMACY
12.2025 - Current
- Performed accurate data entry for prescription orders and claim information; tracked and resolved entry errors and system rejections.
- Investigated DUR (drug utilization review) codes and addressed clinical alerts to ensure medication safety and compliance.
- Processed prescriptions end-to-end, including electronic and paper orders, prior authorizations, and medication profiling.
- Managed inbound/outbound customer calls to answer medication questions, provide status updates, and resolve billing or insurance concerns.
- Contacted physician offices to request prescription refills, clarify orders, and obtain required clinical information.
- Communicated with insurance providers to verify benefits, submit updates, resolve claim denials, and secure prior authorizations.
- Maintained detailed documentation of calls, interventions, and resolution steps in pharmacy/claims systems to ensure audit readiness.
Pharmacy Assistant
Clinix Pharmacy
01.2024 - 09.2025
- Processed prescriptions, prepared labels, and assisted pharmacists with daily workflow.
- Handled insurance coordination, billing support, and refill requests.
- Managed medication inventory, expiry checks, and storage areas.
- Managed 50+ customers a day.
Pharmacy Technician Trainee
Care Pharmacy
01.2023 - 12.2023
- Streamlined medication dispensing support by verifying dosages under supervision.
- Ensured safety compliance by accurately counting, labeling, and packaging medications.
- Maintained accurate stock registers and FIFO practices to optimize inventory management.
- Guided customers on proper medication use and storage for enhanced safety.
- Handled 45+ customers a day
Education
Doctor of Veterinary Medicine (DVM) - Veterinary Science
University of Agriculture Faisalabad
Faisalabad, Punjab06-2025
Skills
- Prescription processing & data entry
- Customer service in retail pharmacy
- Medication handling & labeling
- HIPAA compliance & patient confidentiality
- Inventory management & stock control
Certification
Licensed Pharmacy Technician — New Jersey Board of Pharmacy (Active)
HIPAA Compliance Training — Certificate (Completed)
Certifications & Language
IELTS Academic — Overall Band 6.5 (Professional English Proficiency)
Timeline
Pharmacy Technician
HEALTHVIA PHARMACY
12.2025 - Current
Pharmacy Assistant
Clinix Pharmacy
01.2024 - 09.2025
Pharmacy Technician Trainee
Care Pharmacy
01.2023 - 12.2023
Doctor of Veterinary Medicine (DVM) - Veterinary Science
University of Agriculture Faisalabad