Huseyin Ustun
Key West,US
Summary
Results-driven professional with extensive experience in Front Office Management, dedicated to optimizing operational efficiency and enhancing guest satisfaction. Proven expertise in Customer Service, Staff Training, and Conflict Resolution, ensuring seamless daily operations. Strong collaborator with a strategic approach to address evolving needs and consistently achieve measurable outcomes.
Overview
6
6
years of professional experience
Work History
Director of Front Office
Remington Hospitality ( La Concha Hotel )
06.2025 - Current
- Elevated guest satisfaction by overseeing efficient front office operations.
- Enhanced service quality through developing standard operating procedures and training staff.
- Cultivated teamwork and excellence among front office staff through effective mentoring.
- Identified service improvement opportunities by analyzing guest feedback and trends.
- Established performance metrics, driving accountability and continuous staff improvement efforts.
Complex Director of Operations
24 North & The Gates Hotel
12.2023 - 02.2025
- Achieved budget adherence by driving operational excellence across all departments.
- Boosted guest satisfaction through elevated service standards and improved operational practices.
- Optimized resource allocation with strategic forecasting for occupancy and productivity.
- Revamped training programs, fostering continuous improvement and exceptional staff performance.
- Streamlined operations by integrating housekeeping and front office processes for better guest experience.
Complex Director of Housekeeping
24 North & The Gates Hotel & Hilton Garden Inn & Fairfield Inn & Suites
01.2023 - 12.2023
- Achieved cost-effective operations by optimizing room division budget.
- Ensured timely supply orders through effective linen inventory management.
- Fostered team cohesion by training staff on operational procedures.
- Enhanced resource planning by accurately forecasting occupancy levels.
- Implemented data-driven strategies for efficient occupancy forecasting and productivity.
- Boosted guest satisfaction by leading multi-property housekeeping optimization initiatives.
Complex Director of Front Office
24 North & The Gates Hotel
01.2022 - 01.2023
- Enhanced guest satisfaction through efficient check-ins and accurate billing.
- Optimized room allocation by forecasting occupancy, maximizing hotel revenue.
- Maintained high occupancy and guest satisfaction by balancing inventory with walk-ins.
- Managed 12 front office staff, improving training and operational efficiency.
- Implemented new guest service strategies, boosting satisfaction scores and repeat bookings.
- Mentored staff to exceed service standards and adapt to hospitality trends.
Area Night Manager
Opal Key West Resort & Marina / Sunset Key Guest Cottages / The Capitana Resort / The Laureate / Weather Station Inn
02.2021 - 01.2022
- Enhanced safety protocols across all locations through effective security initiatives.
- Improved service quality by training staff to uphold brand standards consistently.
- Optimized workflow and resource allocation by effectively scheduling and coordinating teams.
- Ensured operational efficiency and guest satisfaction through oversight of engineering and front desk.
- Managed night operations for five properties, focusing on security and staff training.
- Streamlined overnight processes, boosting efficiency across multiple departments including security and audit.
Assistant Director of Housekeeping
Margaritaville Key West Resort & Marina
03.2020 - 02.2021
- Operated the department within budget guidelines.
- Maintained linen inventory and placed all housekeeping/guest supply orders.
- Trained staff in accordance to brand standards.
- Scheduling the housekeeping team.
Education
B.A. - Tourism Management & Hospitality
Gaziosmanpasa University
Tokat, Turkey01.2014
B.A. - Tourism Management & Hospitality
Państwowa Wyższa Szkoła
PolandSkills
- Leadership (Expert)
- Project Management (Expert)
- Hardworking (Expert)
- Ambitious (Expert)
- Office (Experienced)
- Excel (Experienced)
- Opera PMS (Expert)
- Lightspeed ( Expert )
- VIP guest handling
- Staff training and development
- Upselling strategies
Languages
English (Experienced)
Turkish (Expert)
German (Beginner)
Timeline
Director of Front Office
Remington Hospitality ( La Concha Hotel )
06.2025 - Current
Complex Director of Operations
24 North & The Gates Hotel
12.2023 - 02.2025
Complex Director of Housekeeping
24 North & The Gates Hotel & Hilton Garden Inn & Fairfield Inn & Suites
01.2023 - 12.2023
Complex Director of Front Office
24 North & The Gates Hotel
01.2022 - 01.2023
Area Night Manager
Opal Key West Resort & Marina / Sunset Key Guest Cottages / The Capitana Resort / The Laureate / Weather Station Inn
02.2021 - 01.2022
Assistant Director of Housekeeping
Margaritaville Key West Resort & Marina
03.2020 - 02.2021
B.A. - Tourism Management & Hospitality
Państwowa Wyższa Szkoła
B.A. - Tourism Management & Hospitality
Gaziosmanpasa University