Technology Analyst and Scrum Master with experience in implementing IT solutions. Focused on achieving results by using data analytics to drive business decisions. Proficient in cutting-edge technologies and Agile environments, using data to monitor performance and improve project outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technology Analyst
Accenture Federal Services
03.2023 - 08.2024
FAFSA Technology Analyst
Took ownership and developed over 30 functional specification documents for the 2024-25 FAFSA form for StudentAid.Gov
Utilized Atlassian Jira to create over 900 document tickets, content tickets, help escalate bug tickets, improvement tickets, etc.
Created use case diagrams through Visio and LucidChart to deliver to client weekly
Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
Optimized data collection methods to enhance quality and volume of data captured for analysis.
Assisted test team during UAT (User Acceptance Testing), ran regression tests, escalated environment issues
IES Search Technology Analyst
Part of the data team - created data visualizations using PowerBI and Tableau to present to the client
Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Served as a Scrum Master by facilitating Scrum Framework - backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
Collaborated with product owners, team members, and other scrum masters to define solutions and drive progress
Developed custom scrum boards for better task tracking and transparency with the team
Collected and delivered functional requirements for IES (Institute of Education Sciences), for the search software - OpenSearch
Business Advisor / Specialist
Apple Inc.
08.2021 - 03.2023
Capitalized on strategic business partnerships to foster new market penetration.
Recommended initiatives to improve performance and maximize return on sales incentives.
Observed packing operations to verify conformance to specifications.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelor of Science - Management Information Systems
George Mason University
Fairfax, VA
08.2022
Skills
Tools:
Atlassian Jira & Confluence
Google Suite, Adobe Suite, Microsoft Suite (Word, Powerpoint, Excel, Sharepoint, Etc)
PowerBI, Tableau, Visio
SQL, R, RapidMiner, Qlik
Skills:
Business Process Workflow
Scrum Framework Expertise
Scaled Agile Framework (SAFe)
Project Management
Technical Writing and Reporting
Usability Testing
Process Improvement
Data Modeling
Business Needs Analysis
Data Visualization and Presentations
Certification
Certified Scrum Master, Scrum Alliance - 2024
Timeline
Technology Analyst
Accenture Federal Services
03.2023 - 08.2024
Business Advisor / Specialist
Apple Inc.
08.2021 - 03.2023
Bachelor of Science - Management Information Systems
George Mason University
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