Husnu Yalniz
Hackensack,NJ
Summary
Management Information Systems graduate with experience in e-commerce, IT, and customer service. Skilled in managing Etsy and Shopify stores, including product listings, design, pricing, and order fulfillment. Experienced in handling customer emails, shipping, and feedback. Good understanding of IT systems and basic troubleshooting. Strong problem-solving skills and able to work efficiently to improve store performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
E-Commerce & Customer Service Associate
DTF TRANSFER ART LLC.
02.2024 - 08.2025
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and engagement.
- Managed and optimized Etsy, Amazon and Shopify shop listings, including product descriptions and photos.
- Handled customer communication, order fulfillment, and post-purchase feedback to maintain high ratings and satisfaction.
- Provided customer support via email, answering inquiries, processing requests, and resolving issues promptly.
- Provided customer support via email, answering inquiries, processing requests, and resolving issues promptly.
- Implemented new CRM system to better track customer interactions and outcomes.
E-Commerce Operations Specialist
Dijitaland
06.2021 - 01.2023
- Specialize in e-commerce support, ensuring seamless operation and optimization of online retail platforms for our clients' businesses.
- Managed and optimized product listings on Amazon, Trendyol, and Hepsiburada, ensuring accurate descriptions, pricing, and SEO-friendly content.
- Designed and customized product descriptions, photos, and tags tailored for search algorithms and customer preferences.
- Managed inventory, shipping, and order fulfillment processes to ensure smooth operations and timely delivery.
- Conducted market research and competitor analysis to identify trends, improve pricing strategies, and increase sales.
- Handled customer service and communication, maintaining high ratings and positive reviews.
IT Support
IKEA
06.2019 - 05.2021
- Provide technical support to all company staff to troubleshoot computer and network issues.
- Support Microsoft 365 applications - Productivity (Outlook, Excel, Word), OneDrive.
- Receive, ticket, and route end user support issues.
- Managing the upkeep of IT functions, encompassing applications, email systems, hardware, software, and security tools for network management.
- Deploying and managing a range of network infrastructure components, such as switches, routers, load balancers, WAN/LAN optimization tools, and Wi-Fi connectivity solutions.
- Proficiently utilizing OpenVPN for secure network access.
- Proficient in setting up networks and have experience in network installation.
- Proficient in machine learning techniques, adept at leveraging data to develop predictive models and enhance decision-making processes.
Marketing Strategy and Development Intern
Scorp
05.2016 - 12.2017
- Collaborated with Turkey's leading companies to execute marketing and development projects.
- Prepared weekly user reports and advertising analyses for client companies as part of job responsibilities.
Education
Bachelor of Science - Management Information Systems
Baskent University
06.2020
Associate of Science - Brand Communication
Anadolu University
08.2021
Skills
- Microsoft Office Applications
- SEO
- Wordpress
- Google AdWords
- MySQL
- CRM
- Account management
- Merchandise upselling
- Order processing
- Adobe Photoshop
Certification
- Digital Marketing, Google (2018)
- IT Support, Google (2020)
- Microsoft 365 Fundamentals, Microsoft (2022)
Timeline
E-Commerce & Customer Service Associate
DTF TRANSFER ART LLC.
02.2024 - 08.2025
E-Commerce Operations Specialist
Dijitaland
06.2021 - 01.2023
IT Support
IKEA
06.2019 - 05.2021
Marketing Strategy and Development Intern
Scorp
05.2016 - 12.2017
Bachelor of Science - Management Information Systems
Baskent University
Associate of Science - Brand Communication
Anadolu University
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